Reviews for Harvey's in Napanee, ON
Nice staff. Grilled chicken had no flavour. 1st time to Harvey's in about 12 - 15 years. Of all fast food, I would still choose... Harvey's over McDonald's but today reinforced why I make my own food to go Read more
Staff are very nice, this is why the place gets 4 stars instead of 3. The waiting time could be better. Takes a long time to get... food out, one time it took around 30 minutes I believe. The food was ok, good. A nice place, just needs to be a bit quicker. Read more
I've stopped here a few times over the past couple years - consistently slow service. We were the only car in the drive thru... (and there was only one family ordering inside from what I saw) and it took about 15 minutes to get our food. Food was fine,what we expected - but the time was ridiculous. Read more
Horrible. Tried to serve an old burnt hot dog. Then tried to justify people like them that way. It had been sitting a while.... Also the chicken strips were uneditble. Old looked to be recooked . Also it was filthy. Floors were slick and in and out doorswere absolutely filthy. Read more
Filthy dirty store, streaks on the windows. Lettuce was brown so opted out. Tomatoes were mushy and drink was watery. Never... again! Health board needs a call. Read more
Quite disappointing for a Harvey's. Harvey's is one of our go-to fast food places, because the food is reliably good and the... service is good as well, but in this case, we were disappointed in several aspects. I'm not sure if the process in thislocation is unique, or if it a new model for Harvey's in general. If it is a new model, I hope they change their minds and goback to the old way. First of all, the food was the usual Harvey's great for most of us (we had a group of five), but one of usdid not get her sandwich prepared the way she asked, and that was entirely due to the process at this location. Normally at aHarvey's, you place your order at the cash, pay, and go stand at the counter and tell the person preparing your burger how youwant it prepared. If there is an issue, it can be corrected right there. At this place, they treated the walk-in customers asif they were passing through the drive-through. We were asked what we wanted on our burgers at the cash, which caused somedelay, since we were not prepared to answer those questions at that stage, and it made the process at the cash slower. Thenwhen we walked to the counter to wait for our order to be prepared, we were told, and quite rudely at that, to go away and waitelsewhere in the restaurant and that our food would be brought to us. As a result, we ended up with too many straws (we got ourown not knowing they would be added in the bag with our order), not enough napkins (none were available at the drinks station),one sandwich not made as requested, and a job to sort out which sandwich belonged to each person because it was all in one bag,rather than individual orders. All that could have been prevented if we had been allowed to stay at the counter and watch asour orders were prepared. I very much hope that this process is not a new standard for Harvey's in general, because it wouldcertainly affect my decisions about where to eat in the future. Read more
AVOID! Truly HORRIBLE! AVOID! Waited 9 minutes in drive thru only to be burdened with this terribly stale, withered hot dog (see... photo). Hidden beneath toppings, it was apparent how old it was by the dry crunch when biting into it! Ughhh! Went intorestaurant to return it. Manager Jennifer was unapologetic, sullen, rude and would not answer how they could have ever dared toserve literal garbage to a customer. Because of her immature attitude toward both food safety and customer service, I advisedthat I would be sending a report and photo to corporate. I was treated like a criminal by a restaurant that actually servedrotten food! They need to be closed down before someone gets seriously ill or worse. Unthinkably horrible! Read more
Very sarcastic clerk when we were ordering. Just asked a question and she made me feel stupid. The young workers were very good.... Also also we were getting our toppings and mine was done. He was just going to prepare my partner's burger and she snatched itfrom the counter and put it on another order. She needs talking to. Read more