Reviews for Panera Bread in Natick, MA
The employees doesn't have respect to the customer or any doordash driver. It's unbelievable you have to wait list 30 minutes... for pick up (minimum) Read more
Very bed customer service. Hot coffee is barely warm. Toasted bagel didn't even see the toaster. The good thing is... now I now... where not to go for breakfast. Read more
App is not user friendly. And the bowl of Thai soup I ordered was barely 1/2 filled. Very little ingredients like 2 pcs of... chicken, a piece of tomato, some tiny shreds of carrots the rest was broth. Although tasty not worth $8.39. Did not satisfy meenough to get through the rest of my workday. Huge disappointment. Thank god for the bread. Read more
the staff barely speak English and with no line are in a rush to turn their backs without seeing if you even understood them. on... top of that they lost our order while we were standing right in front of kitchen staff. This location sucks, drive to the nextone if you want your food or to understand the staff. Read more
If my rating was to reflect the quality of service provided by the workers at this location, I would have given them 5 stars. I... docked 2 stars because this location does not have a tip jar, instead opting for food bank jars. While food banks are a noblecause, I believe customers should have the option to give gratuity to the workers. I highly doubt that Panera Bread pays alltheir workers a living wage (at least $21.88/hr for a single adult without any children), so I find it deeply offensive thatthis location does not have a tip jar available. WORKERS OF THE WORLD UNITE! UNIONIZE! Both the bourgeoisie and the managerialclass will not willingly concede any of their power; workers will only gain the Dignity and Liberty we are owed thru CollectiveAction & Solidarity! I will not order food from this location until they change their policy & implement tip jars (regardless ofwhether they continue to have food bank jars at the cash register as well). Read more
Just had a delivery and there was a major component missing. Took three phone calls and about 50 rings to get an answer at the... Natick Cafe only to be informed that there is nothing they can do about it as the order is purchased from Door Dash and theydon't have any way of getting the missing item delivered. Two choices, credit my card or re-order the item and incur deliveryand all the associated fees. I really think there should be some accountability as Panera packed the bag and missed the item. No comp, nothing but..."too bad". Never again, done with Panera. Read more
Food always comes out tasting good and service is decent , place is clean though
I always order using the kiosk and when they call my name I get up and get my food... So not much interaction with the... employees. The food used to be better. They don't offer the sandwich I used to like anymore. The flatbreads are so tastelessthat last time I had to ask for salt and pepper to make it a little better and they took forever to get me some salt. Thispicture is of a margherita flatbread I ordered (after I put seasoned it myself). It looks nothing like the picture in the kioskand it's more a tomato pizza than a margherita. Oh, and so expensive now... Cost me $18.70 for a "tomato" flatbread and a saladdoing the "pick two items". Should have just gone home and ordered a large pizza elsewhere. Read more