Reviews for El Pollo Loco in National City, CA
Housing 4All Premier Solutions is so happy with El Pollo Loco business to business you guys Rick
They discriminate agiants people who use EBT. They are very rude and unknowlegdeable about the items they serve and cook.
Had lunch at the El Pollo Loco in National City on Highland Ave. I had ordered a salad and the cashier asked which dressing I... wanted, I said the avocado ranch. He said that dressing was an extra .54 cents. I asked why, and he said that's what theycharge. After 5 minutes I get my order and I sit down. I go back to the counter and ask for cilantro, again he said they didn'tknow if he could and asked his manager. He comes back and said they don't give and out. I asked he why an asked the manager. Hecomes and says they don't give any out. What happened to good service the company used to have. Pretty sad it's coming to this.Poor service = not going back?????? Read more
Well this is the double chicken tostada as of 6/5/2022 their is avocado somewhere inside let?s see.. ok I found a slice! And... that?s all folks! Well I was questioning the amount of chicken but after I gathered it from the side of the container it looksbetter . Read more
We usually like going to el Pollo loco for the delicious food, and it was good. Only problem Male cashier, wasn't paying... attention, hardly spoke, got our order wrong, he didn't seem interested in his job because he would just stand there, not evenwelcome us. WE had to do most of the talking. Absolutely terrible customer service, unless you speak spanish to him. Terrible.The Food is great though so we easily can be forgiving. That male cashier really needs a lesson on customer service. Speakingwell and being kind not just silent. I'd probably go through drive thru or not inside. Awful cashier. Read more
The chiken was mostly burnt and they had hardly any meat the chiken leg was pure bone. Not satisfied at all I paid 12 dollars... for the combo for me to get three dry and burnt prices ! Every single time I go through the drive thru I have to complain andask for fresh pieces because if not they give me the the burnt and dry parts. It?s ridiculous I?m not satisfied at all and I?mvery upset because it happens every single time that I forget to check my order right there before driving off and the worstpart is that they get mad when you ask them to please replace those burnt pieces. Read more
Food is good. But the service is terrible. The cashier's at the front the have a bad attitude. I order one chicken avocado... burrito, combo with chips and a drink. And I add a BRC (Beans Rice and cheese burrito). And the girl charge me the BRC as acombo. So I got two cokes and two more extra chips. And it was just me. I saw the ticket and saw the chicken avocado as a comboand the BRC as a combo too. And when I got served it came with a side of Mac n cheese that I never ordered. Also o order to eatat the restaurant and she put my order to go. So I'll give it 3 stars. Just because I like the food here. But the service it'sbad. Read more
Really slow location, but the food was great