Reviews for Chipotle Mexican Grill in 3255 M St NW, WA
Ordered a veggie burrito but walked away without it. They were out of guacamole but no sign notification at the beginning of the... order line. Veggie bowls come with guacamole included so guac-leas burrito is a deal breaker for me. I found out there was noguac once my bowl was served, but despite the disappointment I wanted to take it to avoid food waste. So I asked if I could comeback for a guac serving another day, or take another side, but the staff was so rude they basically prompted me to leave foreven asking. Never coming back to this chipotle. I recommend management speaks to the 4pm staff on 10/30 and improve theirterrible costumer service. It?s not hard to let customers know there is no guacamole before they take their order, nor to try tofind a solution with the customer instead of just dismissing them and claiming there is a guac shortage. Read more
It's a disaster, it's really dirty and no one cleans, the trash is so full and no ones do anything to take it out, the bahrooms... are really dirty. Read more
Online orders are wrong more often than they are right. Sometimes you will be missing entire menu items you ordered, and you... are out of luck. No refunds given. The food is usually decent, but I am not willing to roll the dice on whether I will get whatI paid for. Read more
The worst experience. There was a guy working there and he was so rude. There was no ice, no lettuce and no lemonade, no straw... Everything was but when ask about the ices for the coke the response was so rude. Who would drink a warm coke with no nice andpay for it! And they didn't had problem taking the money when we ordered not knowing about the situation. Read more
Google says they close at 11, as I?m walking to the door, the security guard locks the door promptly at 10 while the works are... almost finished closing down the food line. Read more
This place is so clean, friendly and the food was fresh and taste very good. I sat here and watched the staff quickly restock... and clean the counters as well as the floor before the next guest walked in. I have never been to a more clean chipotle before.Great job guys. Read more
Not exactly killing it. While the food is always pretty good, you would expect an attempt at cleanliness. Yes, they are... crowded, but a 35 minute wait is better than 30, if you have a clean table to sit at, and place to discard your trash. Smh. Read more
Disappointed. 6:00 on Saturday evening - no plastic ware, no ice, dirty tables. Guy on the grill is on his phone. I am told... 10 minutes for chicken. No manager in site. Trash is full. One of the worst Chipotle's I have ever eaten at. Read more