Reviews for Dunkin' in Needham, MA
long time waiting for my order to be ready the employees keep talking and don't worry about work and leave us waiting as if... there was no one inside the dunkin. I had a bad experience at this dunkin and I don't recommend it 1/10 Read more
They are super slow for having 3 plus people working. That all barely speak English so when you order something via mobile order... they still don?t get the order right. Once I ordered a sandwich on a plain bagel and they still put it on a croissant. Thentoday I order a plain bagel with strawberry cream cheese and they put plain. And my bagel was cold by the time I got the coffee. Read more
Nice store, busy but the line moved quickly. A number of new breakfast options since the last time visiting a DD's.
Oct 4 - 3pm The service was atrocious. The young woman behind the counter seemed to be irrated that I was ordering, and when I... asked a question, she seemed even more irritated. Luckily i was only ordering coffee. I saw another staff member scratchingtheir head and go back to preparing someone's food order.???????? Read more
This location is hit or miss depending on the day and how busy they are. Some of the issues are not their fault (the app doesn?t... allow for all the details), but staff is still very unfriendly and my order is rarely correct (incorrect 90-95% of time). Thatbeing said, I love DD and so happy to have it in neighborhood, so hopefully owner can just step up the training a bit. Tip forcustomers to check order before leaving store! Thanks! Read more
Just terrible! I don't know what else to say. They mock you and say bad things about you in Spanish thinking you don't... understand. Zero customer service, very willing to give one hard time. Wanted to split the dozen of donuts I ordered in two halfdozen boxes they won't do it, first they say we don't know how then they say we "charge by box here".A guy came from the end ofthe other end of the store to turn it into a rough argument at 6:30 am. Difinitly do not trust this place for children. Unsafeunfriendly place, once you step in there you'll know what I mean. Read more
One of the worst DD ever so slow and unorganized.I ordered a coffee cream only ,got regular. I explained to the women behind the... counter what the problem was ,she got me the correct order without saying one word to me no hello ,no how can I help you,no I'm sorry we made a mistake, NOTHING, no words were spoken,she just looked at me with a blank dazed expression on herface.Eventually it got the right coffee. Atrocious service. Who trains these people.Go there to see how NOT to run a business Read more
Great team!! All clean and organized.. girls were perfect !! Nice service