Reviews for Jimmy John's in New Albany, IN
First time there didn't know their sandwiches was made cold.Ordered JJBLT (nasty)I didn't know it came unheated, my husband... didn't like it either, so we will not be eating there again.Certain foods should definitely be heated not served cold. Read more
Tasty subs made fast but like other sub joints prices have gotten out of hand. $10 or more for a sandwich, chips and drink is... low on the value spectrum. Read more
They are kind, but never ask me to input my rewards info and I see it flash across the screen when it's too late. Is that not... part of what the company wants them to ask customers? ???? Read more
Horrible service. It took over an hour to get my order delivered last night and our sandwiches were wrong so whoever I talked to... said they would give us a $10 credit. I called today at 4:10 and place my order and it's 6:45 and it just got here and again itwas wrong. Read more
I did a mobile order not knowing that they no longer offer curbside. When I arrived I called and they said ?we don?t do that... anymore.? We are STILL in the middle of a pandemic. Some people still need that one extra step of help. I would not have orderedfrom here if I knew I had to go in and especially because they also did not have my order in the ?no contact pickup? either.There was no offer to help or kindness shown. Read more
I have had several negative experiences with this location. I intended to overlook each one until recently, the horror was... simply too much to bear. I must tell my story. On one occasion, these sandwich experts made all 4 sandwiches in our orderincorrectly. We even placed the order in the app so there was no trouble with communication! They did write the names on oursandwiches correctly, albeit in a difficult to read font. On another occasion, I ordered a veggie sandwich, requested they addpickles, hold the cheese and mayo. In my summation, a simple request. Not tough for sandwich gurus like Jimmy and John. However,when I received my sandwich (over 1-hour later, fast, but not exactly freaky fast), I was aghast when I opened the wrapper. Thesandwich felt very small so I decided to inspect it. Upon folding back the stale bread, I discovered that they correctly addedthe pickles. I was also pleased to learn that they correctly withheld the cheese and mayo. However, I was shocked when Irealized that they also held everything else off the sandwich (less the avocado - they still included that for some reason)! So,rather than a veggie sandwich without cheese and mayo, I had an avocado and pickle sandwich! Egad! I must admit, that aftercalling the restaurant 3 times requesting a new sandwich, waiting a grand total of five and one half hours for the correctsandwich to be delivered, I did eat the avocado and (only three small) pickles sandwich. It was not as bad as I expected, to behonest. I was going to overlook these two minor offenses until the most recent episode. My wife went into the store andrequested a turkey sandwich, just hold the tomatoes, please. No other modifications. To her delight, the fine gentlemenconstructing the sandwich promptly began his task, and also promptly forgot the no tomatoes part. My wife kindly reminded him(even with the unnecessary apology), "Oh sorry, no tomatoes, please." He remembered and corrected his error. No harm, no foul. H Read more
I walked in to place a carryout. Girl taking my order did not try to hide her disdain for having to wait on me. Very rude. I had... to keep repeating myself. The rest of the staff seemed to be in a similar mood. I felt very uncomfortable. I've never had a badexperience here before. Disappointing. Read more
I was working late & hadn't been grocery shopping, so I ordered a sandwich from the Charlestown Rd location. Of course it was... raining, so they were a little busy, but I got my food in about 30 min from the time I placed the order online, and the deliveryguy was very polite! Read more