Reviews for McDonald's in New Albany, MS
Went to New Albany location this morning and ordered an Apple Fritter. When I got home, I had a dounut. I called and asked why... I received a dounut. They said it was one that had been brought to the store yesterday and got put in my bag by mistake. Thisis unexceptable!!!! You can't give customers, employees food!!!! The manager did not even apologize. She did say to tell themthe next time and they would give me a fritter. This store needs some serious help!!!!!! Read more
Made a curbside mobile order, pulled into the marked spot and checked in. 30 minutes after waiting for my order I went in and... they hadn't even started making it, was ignored at the counter for another 5 minutes with staff right in front of me. Otherstaff in the back was laughing and playing, Finally staff member saw fit to acknowledge my presence while I politely waited, (What you want? ) was how I was acknowledged, I told staff member I had made a mobile curbside order in spot 6 30 minutes agoand they finally started making my order while being rude the entire time. If this is how a fast food chain presents theirservices and customer service then I do not need to spend my money with this particular chain and especially this particularlocation in New Albany, I would suggest you go anywhere but there. I never have much hassle at any other place in New Albany butthe last 2 times I've been here I got exceptionally poor service and plenty of rudeness. The place either needs new staff orshut down, McDonald's is not known for great service but this place is demeaning the chains name in such a way I've never seenanywhere from any fast food chain. If I could have given no stars or better yet negative stars I would, I overlooked the lasttime because everyone has bad days but now a pattern is established with the same staff member working the front though she wason the headset, in the back or playing with her phone much more than serving the customers and her main service for customerswas rudeness. I don't see me going back and if I do it will be with enough time passed to hopefully have better staff members.This McDonald's used to be one of the best around the area and now its the worst location I've ever seen for any chain. Read more
I went through the drive through at lunch time and there was 4 cars ahead of me yet it took only a few minutes to get my order.... They were very efficient and it was exactly the food I wanted the fries hot. Give them a try Read more
Curbside. In my order, I put that I wanted some sauce. Didn?t receive them. Went inside, explained that I was missing the sauce... from my curbside order. The lady got an attitude and told me I would have to pay .37¢ each for more sauce. Ridiculous lol. Foodtasted old as well. Read more
This McDonald?s just continually gets worse. The people are RUDE. I have never gone out of my way to leave any reviews for a... restaurant but this is just ridiculous. 3 times in the couple weeks my husband and I have stopped here to get breakfast on theway to work. We came through the first 2 times and sat at the speaker for over 5 minutes and tried asking if anyone was therebefore anyone ever spoke to acknowledge we were there or take our order. Then they were rude when I asked to get my receiptafter they gave my card back. Wouldn?t respond when I tried to say thank you. We almost didn?t get our drinks on the secondtrip. We had to ask for those and they were basically thrown out the window at us with the lid only half on. This last time wewent I ordered a bacon egg and cheese biscuit, a sausage egg and cheese McMuffin, and 2 hashbrowns. When we got to the window Iasked if I could pay 7 in cash and the rest on a card. It took SEVEN MINUTES for a manager to come help the girl at the registerto come complete the transaction because she didn?t know how to do it. Then when I got my receipt they had charged the wholething to my card and kept my cash. So I had to turn back around and get my cash back from them. Then when we pulled up at work Iunwrapped my biscuit to find what was in the picture above. HALF a piece of bacon, no egg, no cheese, and the biscuit wassmashed. The cheese on my husbands sausage egg and cheese McMuffin was literally halfway off the sandwich hanging way out theside as if it was just slapped on there in the dark. We are both so done with this place. For MONTHS we have repeatedly tried?giving them another chance? and we try being really polite every time hoping that will make a difference. Clearly not. Read more
I ordered a 6-nugget and two fries with sauce (also requested them to charge me for an extra). The screen went blank and the... lady was rude, because I ask if she was still there. I got to the window and there was no sauce. The manager said if you wouldhave ordered sauce it would have been in the bag. She stated rudely give me the bag back and through the bag down on the drivethrough counter. There was no sauce and no apology for the missing sauce. All I wanted was my order not a confrontation . I knowit is hard to find good employees, but I would never run a business with this type of service and attitude. Mistakes areexpected but rude attitudes should not be the norm. You can still find good employees the McDonald's in Belden and OxfordMississippi are great. You need a change and did not deserve the one star. Read more
If I could give it no stars I would I'm so disgusted with what I found on my daughters happy meal cheese burger I could sue them... never again will I go get food there ....... I found a dead fly and a hair cooked into her food absolutely one very madmommy..... Read more
Stopped by on my way through New Albany, just for coffee..Drive thru was busy so I went inside, some of the rudest customer... service I have experienced in a while. Waited nearly 15 minutes or more for coffee. I was the only customer in line, associatesacted if no one was there, no nice hospitality at all. Got in no hurry to serve me or the gentleman who came up after me. Verypoor customer service.. Read more