Reviews for Las Palapas - West Point Village in New Braunfels, TX

Lunch today was delicious!! Food was hot, plentiful and really delicious. I had a combo plate with cheese enchiladas and 2oz?s... of beef fajitas, rice and beans; my husband had the flauta plate and he said his was good too. The best food I?ve had eatingout in a while. Read more

This is the first time EVER that I have had to write this sort of review, but like they say: ?There is a first time for... everything? and it seems that time is now. It did not however come easily for me as I needed to take a day to think about how Iwas going to approach this issue. Plus I felt like I was beat by a band of psychotic people so I waited to have the time tothink about my words. My decision has been made so here we go? I had finished my grocery shopping at the HEB and for quite afew weeks I have been wanting to try Las Palapas so that I could understand why there were so many locations. Well, I had onlynon-perishable goods in my trunk, so I elected to stop. I found the location to be quite clean upon my entrance and waited forwell over a minute to get seated only to be told to seat myself. So, the sign is there why then? The person who came out fromthe kitchen door did not impress me much on the hospitality scale, so I rate that a zero on the scale of how to acknowledge acustomer. I was an inconvenience. Moving along to the dining experience, the table was clean, well-organized, and I wasintroduced to a nice young lady named Genesis, who was my server. From the start she was professional and I feel someone made avery good hire here and from service to completion of the sale, she was spot on. Even watched her diligently clean tables whenno one was looking. Well done, Genesis. This is where the positive part of the review ends. In general, I like to have a goodmix in my reviews, but I feel in this case, the burden is too much to bear. I left the restaurant prior to 10 in the morning togive a remotely accurate time frame. I dropped off my groceries from HEB and returned home to unload and walked the dog. Afterthat, I went back out and by the time I was checking out at Walmart my body was starting to flush with heat. I made it back homeand by 11:30 A.M. I felt that it was time to lay down and that lasted for less than an hour as I knew somethi Read more

Food & service was average, what you would expect at a sit down casual Mexican restaurant. You have to spell out exactly what... you want if you have dietary restrictions. The servers are not very experienced. Loved sitting in a booth by the window.Margaritas are loaded. Read more

Well this was our second time there and we had to try the Sopes. Loved them and especially the green chili salsa was amazing. I... forgot to take pictures because I was so hungry. I was concentrating on the food and not pics. The service has been wonderfulboth times we visited. We will be back Read more

First time at this location ever. It brought back memories. Exceptional customer service. Thank You!

Went here yesterday & the service was terrible. They were NOT at all busy. We waited for several minutes to be seated. When we... ordered, the server didn?t even ask what type of taco my husband wanted, she brought him a fajita taco on a soft tortilla. Heexpected a ground beef crispy taco, no one ever came by to clarify either. She didn?t ask me what meat I wanted in my burrito, Idid remember to tell her at the last minute. My husband was too nice to send his taco back. The server only checked on us onceto ask how the food was. We never got refills nor was asked if we wanted refills. We never got chips/salsa refills either. We?dbeen finished for about 15-20 minutes, no one asked if we wanted anything else nor came by to clear our plates. We waited thatlong for her to come by & ask if we were ready for the check to pay. She didn?t even tell us where to pay (some restaurants payfrom the table). We saw someone else pay up at the front so we did the same but waited & waited for someone to come check usout. Again, they were NOT at all busy so they need to step up on their customer service & server training. My husband was toogenerous with a tip. If it were me, by myself, she would never have received a tip & I would?ve complained directly to themanager. Read more

When we discovered the healthy options on their menu, Las Palapas quickly became a favorite for those nights when a home supper... didn't come together! They also have a full bar, a bit limited in selections, however, it suffices. Read more

This is my first visit. It's 8-ish on a Thursday night. I was surprised they had live music! I had the sope/salad combo, and it... was very good. Read more