Reviews for Taco Bell in New Braunfels, TX
The restaurant was very clean, the employees were extremely professional, efficient and kind. It was very well staffed and all... the employees had smiles on their faces! I commented to one of the employees about how nice it was. She said they have a GREATmanager. I could tell! Kudos to you, Mr/Ms Manager!! Read more
went through drive thru on 9/3/22. ordered 3 taco supremes, naxho bell grande and a small sierra mist from a VERY RUDE girl... taking the order. Recieved 3 regular tacos, the nacho bell grande had only beans, all other toppings were missing. One taco hadan unkwon sauce on it and spilled all over the wrapper. instead of a small sierra mist they gave me a large but there was nosierra mist in it just carbonated water. I WILL NEVER COME BACK TO THIS TACO BELL AGAIN!!! I also plan to tell everyone I knowhow terrible the service is here and they should avoid it at all costs!!! Read more
This morning I had a bit of time to kill before the liquor store opens at 10 so after a quick trip to Wal-Mart, I decided to... visit the Taco Bell in the plaza as I didn?t want to drive across town to my favorite taco place. I will first start with theexperience during the visit. When I first walked in there was a kid in the way sweeping so I found myself trying to be politeas he was in front of the ordering machine. I did find the touchscreen interface easy to use once I finally got there and Ithink that Taco Bell did a nice job here of breaking things down in categories making it easy to find. If you are wondering whyI didn?t go to the other Kiosk?I wanted to use that one and not the other one. There were also photos of the food, but like manyrestaurant photos you are looking at a Monet and you get a Picasso. The order took some time to come out which was around fiveminutes or so. I am not quite sure what the issue was, but it was a long time. While I waited, there was a sign about the floorbeing wet with water spilled on the floor. During the entire visit no one came to mop it up, which I find inexcusable in anyrestaurant. Perhaps they lack a mop? Either way, that is dangerous and should have been cleaned up immediately as your averagecustomer is not wearing ?non-Slip? shoes. Enough on that and onto the food? I ordered a Hashbrown Toasted Breakfast Burritowith Steak and a Spicy Cheesy Double Beef Burrito as they looked great in the photo on the Kiosk and sounded good as I alwaystake some home for my dog. So, to start I took a few photos of the exterior and then the interior and then we move on to thefood portion. The first two food photos are of the Hashbrown Toasted Breakfast Burrito. I wish I could say something like it?blew my mind? but it was a bit more of a disappointment than anything. Thankfully they at least have that Diablo sauce in thepackets, so I ate half of it as the other half was going to the dog. After that I transitioned to the Spi Read more
This location is always backed up in the drive thru line because they can't handle customers quickly and efficiently. Not to... mention they let employees leave at 10pm and just walk out instead of having a complete staff to take care of the customers atnight. But just like everywhere else now, they just use the "understaffed" excuse... Makes no sense Really letting us down outhere Taco Bell, need to step up y'all's game no doubt ???????????????? Read more
05/30/2022: (1 star... I wish I could give it 0 stars) We haven't been here in about a year so we gave it another try...... TERRIBLE idea. We came during the lunch rush at 1:30pm. We waiting at the window AFTER paying for 22 minutes... then we wereasked to pull forward and wait an additional 20 minutes. Guess we'll try again in 2 years. 01/2021: (2 Stars) So happy Idecided to take the girls to Taco Bell tonight... This was my favorite TB experience ever! I will continue supporting this fineestablishment!! ? This place is so awesome, that if they forget your drinks, No Problem!! Just stand at the counter for a coupleminutes trying to get their attention and they'll gladly hook you up! ???? Also! They started saving money and time by notcutting your quesadillas!! Oh! I almost forgot to mention, if you order a Taco or Chalupa, be prepared to find a majority of thecontents in the bag ???? 11/2020: (4 Stars) I think I need to revisit this review. I have always been a huge Taco Bell fan,Always! This Taco Bell Location has really stepped it up over the last year. We decided to give this location another try andweren't disappointed. We were greeted with smiles and all of our food was correct! The line were pretty long and they seemedshort staffed, but that happens. Great service!! 10/2019 (1 Star): The worst service ever. The employees are always rude and ifyou go through the drivethru your order will most likely be wrong or missing stuff. We always give places a few chances beforeleaving a review cause bad days happen but this Taco Bell is just awful. The food is usually fine but the service sucks. Read more
The place was spotless. The employees on the other hand totally ignored me. I guess it has been too long since they had actual... people in the restaurant due to the COVID virus. They were busy as hell with the drive thru and electronic orders. I put theorder on the kiosk and they made it quite quickly but the bag sat on the counter for 10 mins before anyone said it was ready somy Supreme Taco Party Pack was cold and mushy by the time I got it. Additionally, I put in that I needed 20 packs of HOT saucebut got 5 instead. I'm thankful that they have dine-in service because hardly none of the Taco Bells in San Antonio havedine-in, yet. They are in need of SERIOUS retraining to learn how to handle the counter in a professional manner. I said "Thankyou" as I was walking towards the door to no response at all. Read more
In the beginning I could understand closing the dining because of covid, but now it is a bit unnecessary to continue to have it... closed when whataburger and other establishments have made the proper procedures to do so. With that being said it seems to havemade your service at this location very lacking. I was short a taco and both cinnamon twists from the $5 box. Some of the tacoswere also very poorly put together, almost like you got it off the floor. I understand these are tough times but a job is a joband one must try to do the best they can. Read more
Taco bell always tastes the same, but its great for if you need quick food. Service was fast, but they did mess up one of our... items. However, nothing else was bad and the staff was friendly and Restaurant was clean. Read more