Reviews for Dunkin' in New Haven, CT
The worst lack of service I have EVER experienced! I was in the store around 11 am Sunday 8/28. The drive through was too... long (as usual) so I went inside, I was the only person in line and there were 2 people at the counter being slowly served.There were 7 employees behind the counter. I waited 7-10 minutes on line the line behind me grew to about 8. The staff movedlike they were zombies slowly and never once looked toward the people in line. I did not have my phone otherwise I would havemade a video. Being disabled I could not stand any longer so I walked out. The franchisee needs to fix this. I will not goback to this store. Read more
How this plane is still opened is beyond me. They are so slow, worse than molasses. Drive thru person is standing there chit... chatting anime the other people are working. Should have two people making sandwiches, toasting bagels, etc... Glad I don'tlive around here as I would have to find somewhere else to but my breakfast. Also heard other people complain about this place. Read more
This used to be my favorite Dunkin, but they've gone downhill. I've currently been in the drive thru for 30 MINUTES. There's no... way out and I'm getting more and more aggravated as time goes on. Read more
Waited 10 mins for a drive thru order. Just to be told they didn?t have the bagel I asked for. Ok that?s fine. Proceeded to... choose a different one. Got the bagel and it was hard as a rock. Seemed like it was from a few days prior. Then they tell methey don?t have any green tea. Just Go elsewhere. Read more
There was a long line in the drive through, so I understand they were busy. I ordered 4 food items, 2 of them being hash browns.... I did not check the bag until after I left, and when I realized I did not receive hash browns I paid for, I returned. I wentinside with the bag and the receipt, the first woman I spoke to was kind. She relayed the message to the individual who was incharge of food. The one in charge of the food said to me with utmost disrespect and attitude ?I know I put them in there. Iremember putting them in there. But I?ll do it anyway.? And then sarcastically told me to have a great day. I apologized to thefirst woman for the inconvenience, and she reassured me that it is not my fault. Granted, they were busy at this time with drivethrough orders so I assume if she ?remembers? putting them in there that maybe she had mistakenly put them in someone else?sbag, however, the way she accused me of lying was ridiculous. Why would I leave and waste my time coming back to lie aboutreceiving fking hash browns? The amount of times that I have received the wrong order or did not receive everything I orderedbut didn?t go back to correct it well surpasses this one time that I decided to come back. I appreciate the other employee whoseemed to be suffering the wrath of her coworker as well, her curtesy will be the only reason I come back after being talked tolike that over hash browns. Read more
Very modern Dunkin donuts. Newly renovated. Better than Starbucks :p
Fast service, order was 100%, which is nice, it surprises me how so many places can mess up the product they're selling, chess... table inside, usually have a few local news papers to read through also if you're hanging out for a bit. It was clean and I'llgo back to this Dunkin again if I'm in area. Read more
Store number 300261 manger is extremely rude and unprofessional asked for my drink made a certain way and gave me and extremely... hard time to even get my money back hated this experience just don?t go here they make you wait along time to not give you whatyou want Read more