Reviews for Chatime New West in New Westminster, BC
It was such a bad experience for me. Chatime need to check the communication skills and customer service skills before hiring... people. The lady at the front don't have manners to talk and she was saying that she the owner of the store. If the owner haveno etiquettes to deal with their customers then I don't know how they are running the store. Read more
Chattime is one of my favorite picks for bubble tea. Their bubble tea selection is extensive and drinks and add-ons (like... pearls, grass jelly, tapioca, etc.) are all good quality! It's nice that you can customize the sweetness of your drink and icelevel (ie. 25, 50, 75 and 100%). Some of my favorites are their Thai milk tea and brown sugar milk tea. Their service is justaverage I'd say. They're usually pretty nice but don't go out of their way to talk to you or make recommendations. But I can'tcomplain. Furniture and building are relatively new and atmosphere is what you'd expect for your bubble tea shops. Doesn'tusually get that busy here and have rarely seen people dining in. Read more
Very horrible service and attitude towards customer. I asked for no ice for my matcha green tea with grass jelly. Not only they... give me with ice. And after I told them, without any apology, the guy who took my order, takes the drink back, rip it apart anddump it to a different cup with a used shaker cap he just pulled from the sink, ditch the ice and fill the gap with water.Didn't bother with remaking a new one. Then left the drink on table, and ignore me. I understand they are busy, but that'sdefinitely not how you treat your customer. No apology, no nothing. Horrible customer service. I would give a zero if it ispossible on Google review. Update: I order grass jelly, but I got random yellow jelly that taste fruity. Definitely never goingback again. Read more
The mango tango, guava lava, and grape escape are a scam. It?s just flavoured water costing $8 each. The portrayal of the photos... are deceiving, I feel wasted. Chatime is overrated and expensive for nothing. Read more
AC is nice during summer. Staff as friendly. Washrooms were clean. Surprised this is one of the few bubble tea places in the... area. Very thankful is here Read more
They had nice bubble tea for an ok price, the only problem I had was the staff and their attitude sometimes. Once I said "do you... know what the purple tea is?", and he quickly said yes. I ordered it and realised it was the purple aura which wasn't reallywhat I meant, he should've told me with the full name of what he thought it was. That wasn't the problem though. We went inthere another time and when we left, the man who served us, started talking too the other worker laughing, while covering hismouth looking at us. Otherwise it is a nice and cute place. Read more
The place looks nice. Their bubble tea packaging is great. Plus, the lady who took my order is very nice, caring and... accomodating! Read more
very bad?taste like water?the worst one i have tried in several chatime location