Reviews for Dunkin' in New York, NY
Ridiculously slow service. Took more than 15 minutes to make a quick snack.
I one-starred this location because of the quality of the customer experience. It?s not the same warm, inviting environment I?ve... experienced in other D&D?s downtown. The last time I was there, the cashier was unnecessarily rude and stand-offish. Insteadof being greeted with kindness, I received a blank stare and no engagement in conversation. For example: I greeted the cashier,was ignored, and when I asked if I needed my receipt he just threw it on the counter. This interaction not only made me feelignored but it also made me feel undervalued as a customer. It?s very clear that he was uncomfortable. In addition, the staffseem to give preferential treatment to their regulars who always seem to get their orders before everyone else. Combine thatwith the pan-handlers who come in off the street, the long lines, and the long wait times and I would DEFINITELY recommendgetting your coffee some place else. Read more
This place is consistently slow, even when there are not that many patrons. Each order seems to take for ever (longer compared... to other Dunking Doughnuts I've been to in different parts of the city). I get that its close to a hospital, so it tends to getbusy, but the general atmosphere is one of slowness, and this makes it so that it takes forever to even get to order. I comeonly because I haven't found a similar place to get iced latte, otherwise I would not come back. Read more
Don't know how to make a Coolatta. Ordered two drinks and the guy that made them used as little strawberry as possible. Tart and... mostly ice. No thanks being cheap. Read more
15mins just for an "Ice coffee" is bad service. Everyone in front of me was complaining about something. One young lady told me... I couldn't get a refund until the register was open. (Cash) So, you mean to tell me this company Do Not do refunds?Unbelievable! So, like an a$$ I waited to get my drink that tasted like Milk. Lol 135th in Harlem... please do better. Read more
Employees does to much talking in the back you have to check your orders before you go cause they forget alot of steps with... making their coffees teas iced or hot the forget ingredients Read more
The service is okay. The are usually very busy in the morning and have a long nice so I suggest ordering ahead through the app... to skip it. Definitely has saved me time. Service on the weekend is even worse since everyone goes for coffee so I would avoid.Other than that, decent Dunkin? Donuts. Read more
Stale poor customer service homeless allowed to panhandle inside