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Reviews for Insomnia Cookies in New York, NY

chris scortichini 1 year ago
5

Wish I could give this place 10 stars. My girlfriend and I came in just to try a cookie and the customer service just blew us... away. The staff was so kind and knowledgeable and we left feeling like we had just made new friends. Genuinely the bestexperience I?ve had at any food establishment. Read more

Didi Lawrence 1 year ago
2

I love going to Insomnia cookies but this location sucked! The woman gave us rude service and got our order wrong. She didn?t... greet us and asked what we wanted. The first thing she said to us was ?Hold on? very blunt, very rude. Read more

enby_bunny 2 years ago
1

ordered cookies and waited over 2 and a half hours, only for the cookies to never be delivered. when we tried to call to get a... refund customer service was the most rude and unhelpful I have ever experienced and refused to give us our money back. I hateleaving bad reviews but truly this has been one the worst delivery experiences I have ever had Read more

NJR Holdings 2 years ago
5

5 Stars!!!!! Stellar service with premium product. Me & my wife came by last night and the gentleman with glasses blessed us.... We returned the next day for the 6 pc vegan cookies ????. They serve them hot ???? too! Read more

Michelle Chen 2 years ago
4

In my other review of a bakery that sells cookies, being cookie crumble, I want to say this bakery's cookies does not fall... short. The environment is not the most pleasant. The space being small, dim in light, and a bit clustered doesn't make it seemwelcome or attractive. I went to this bakery becuase my friends introduced me to them. The moment I opened the door I was hitwith warmth, sweetness, butter, milk and joy. It had all the factors that tingle my nose. I got three vegan cookies: veganbirthday cake, vegan chocolate chuck, vegan double chocolate chuck. Their option are quite large which is good, but they don'toften change the types of cookies. That does not change the fact that all the options are delicious. To have both vegan andnon-vegan option is pretty cool too. The price isn't bad either. The cookies taste absolutely delicious ???? ????. Compare tocookie crumble, I think these cookies are on the less sweeter side. It is perfect sweet, not overly sweet where you need toconstantly drink water or milk. The are not as buttery or large in size as the cookies made in cookie crumble. However, they arecrunchy, very warm, and soft. I love the crunch parts the most. It is so good that I'm thinking of going back to get more. ???? Read more

Talha Ali 2 years ago
1

Love the cookies but the management has no idea how to run a shop. Routinely they lock their doors without notice, because they... ?ran out of cookies? & need time to prepare. During these times, they?ll have some cookie flavors but won?t sell you what theyhave. Why? Who knows. Also at least once, someone on the staff left the doors to their ice cream open. So all the ice creammelted. I was told they were waiting for it to re-freeze before selling. THIS IS NOT HOW ICE CREAM WORKS. Read more

Stefano Pascente 2 years ago
1

I went here and spent close to $60 on cookies to take back to Texas because we used live here and loved this place. We also got... cookies and ice cream to eat there. We told the nice gentleman making our order to not cover them as we were going to sit andeat the counter that had stools out. He was totally cool. We began eating and 10 min in a little chick who claimed to be theshift leader (right below manger as she said) decided to yell at us saying we don?t offer dine in. Mind you we just spend moneyand we?re half way through our food and she tried kicking us out. All the customers in the store sided with us including some ofthe employees around her. We had ZERO interaction with her before this. She was extremely rude. She should be fired and shouldnot be in customer service. She then threatened to call the police. At which point I told her to call the police because we didnothing wrong and the cops would prob sit and eat with us as I knew almost all the force in that area. The cookie and ice creamwas amazing . She was rude. She was also entertainment and a reminder to why I move out of nyc. She had some personal issuesgoing on most likely because nobody should be that mean and rude to a paying customer. Read more

Aseel Althary 2 years ago
1

Terrible customer service! The employee looks depressed and was explaining the menu items with 0 respect and energy. Brownies... had white discoloration to them and tasted kept out. The cookies were dry and flat no chewiness. Not worth the $26 for 4 cookiesand 4 stale brownies Read more