Reviews for Dunkin' in Newark, NJ
The latte was its usual but this location is very busy and runs out of a large selection of their popular donuts before 4pm.
To Management and Supervisors of this location please read. Upon a couple of my visits your location seem to... lack... professionalism, patience, and a ?people-first? attitude 1. Professionalism, refers to the attitude you take towardsyour customers. Even when a customer is upset or behaving immaturely, it?s up to you to diffuse the situation, if possible, anddo what you can to represent your brand in a positive light. 2. Patience, means remembering that every customer is different.Even though there are obviously some common ?do?s and ?don?t?s, each customer learns at a different pace and may respond to acommon practice in a way you didn?t expect. Consequently, providing high-quality service means being creative and flexible. 3.People-first attitude, builds off of professionalism and patience. With this attitude in mind, your customer service strategyshould reinforce the idea of human connection. In other words, exceptional service means remembering that, even though cash ischanging hands, the money isn?t the most important part of the transaction. It?s the relationship you make with the customer. Ialready reached out to corporate office about the matter and received my refund for my online order. But, on a business levelthis should've never happened ????. Especially from a manager on duty. You've lost a valuable client. Read more
This Dunkin makes my coffee the best, sometimes I have to wait for my mobile ordered coffee. But at least my coffee tastes... right. Read more
I guess in modern times anybody and everything goes in a customer service based business. I love coffee, and this Dunkin happens... to be the closest and it is by far the worst I usually visit. Lack of staffing, no proper customer etiquette most of the timebesides the one or two familiar faces. I just ordered a coffee on Mobile order at 6:51 for a location that is set to close at 8pm. They closed a whole hour early, with my paid for coffee. The employees watched me knocked on the door and stared and laughedlike it was a spectacle. I simply put up with this location for its convenience but as a customer service professional myselfthis unacceptable. I could go on and on about my experiences at this Dunkin.. but I?ll hold on to the rest. Clean house and getthat store in shape. Read more
Customer service great. I went yesterday an today ordered a peach passion refresher thing????they didn't have green tea so it... was made with sweet tea an I like it. My sister ordered a hot chocolate she said today it tasted like a donut.May end up being aregular????an by regular I mean when I have money regular. Read more
They messed my order up and I had to return after arriving home to find out I had no sausage on my wake up wraps. Sprinkle in... bad customer service on top as well. They replaced them. After arriving home for the second time this is what I came hometo(Pics). Who can eat this? I was rushing back to work and didn't check which I should have because I would have asked for mymoney back. It's all good tho. I will never go here and I dont recommend anyone else. Read more
I really enjoyed oii h their macchiato and donuts/bagels. I think they have the best, clean enviroment however the person at... the counter was a bit rude the last time I was there.. I have had experiences with better and more friendly staff. Read more
Twice in one day I ordered the same thing to have it not delivered after I paid for it. This dunkin Donuts already has rude... employees to begin with. Never again will I order from this establishment. Read more