Reviews for Jimmy John's in Newport News, VA
Awful experience especially the customer service. The girl working the register was very annoyed that we even walked in the... door. Had her headphones in her ear the whole time. She immediately went and sat down on her phone after making the sandwich.Sandwich was smashed and not even cut. Typically love Jimmy?s but not coming back to this one. Read more
Love the sandwiches and chips! Good pricing for quality fresh deli meat. I wish this location would fix the drink area. It has... been an ongoing issue for way too long. The shopping center is not being fair to this renter not fixing the issues. Read more
My favorite sub place. The bread is incredible and you can't beat an Italian night club. I like to go nextdoor to mooyah to get... fries to go with it (since they only have chips, cookies and pickles for sides.) The staff is nice, it's always clean andpretty quick. They also have that good ice for sodas. Read more
So fast you?ll freak? Not at this location. More like So slow you?ll starve. The quality of the food is great-exactly what you... expect from this excellent chain. But don?t expect speed. Read more
Get your fountain drinks fixed. It's not hard. You have a plumber put in a tank and provide your own pressure. How do you think... other restaurants do it? Read more
Sorry these full sandwiches are lacking considering the price. Ordered the Cubano and a Veggie as standard and both are pretty... thin on all of the toppings...more laughable when compared to the app pictures. Here's the Cubano straight out of thewrapper. Second problem was the wait time....3 sandwiches in 15 minutes with 6 people working and a 3 person line? Sorry, not agood deal for $20. Read more
I like Jimmy John's subs. This was my first visit to this location and I was pleased. They were fast, had helpful suggestions... and the place was super clean. It was not busy when I was in but it looks like they are ready to take on huge rushes both at themain counter and the order-out counter. I will certainly be back. Read more
In the last 90 days, I have placed 27 orders with Jimmy John's at 12080 Jefferson Avenue. On October 16, they could not fulfill... my online order due their driver being sick. For more than ten days, I have waited for the reimbursement of my order. Instead oftrying to resolve their issue, the store manager hang up on me during our phone call on October 26. This is not only highlyunprofessional but also rude and ensures that I will never order with them again. Read more