Reviews for Pizza Hut in Newport News, VA
Pizza is over an hour late, it has been two hours since ordering. And calling the store does no good as no one answers the phone... goes to the automated options then hangs up 2 seconds after you press 2 or 3. Read more
Quality and speed of delivery has gone down while prices and delivery fees go up. Unfair to drivers and I rarely get from my... local pizza hut b/c of delivery times, past issues, and customer service Read more
This store is ridiculous. They are rude. The manager JJ had no time to speak to us about their mistake. We were hung up on twice... after calling to find out where our food was. We were given a 30 minute delivery rime which turned into and hour and a half.Food was lukewarm at best. Read more
The staff called to tell me they were out of ingredients and all. They were super friendly when I went in. I didn?t know where... the other entrance to Fort Eustis was until I came here either, so it was a good Pizza Hut experience for me ???? And my pizzahad JUST come out of the oven! Nothing to complain about, thanks for the great customer service guys. Read more
I haven't had pizza in a long time and this was so good. Everything was made just right. The pizza wasn't greasy. The customer... service was on point. Read more
If I could give "No Stars" I would. Order date 5/13/2022 Order total $58.21 Tip $8.74 I ordered two stuffed crust pizzas via... the mobile app and the wait came up as 2.0 hours. Fair enough, this location is at the gate of a military base and it was aFriday night. The confirmation email arrived at 18:15 with an estimated arrival time of 20:10. At 20:30 I called the store toget an update. The person answering requested my name, phone number, address, and whether this would be pickup or delivery. Onlearning that my order was late the representative put me on hold to "talk to a manager". The next person to answer wasexpecting an order as well. I was put on hold again and so, while waiting, I called the store on another line which was answeredand I asked for a status update. This third representative said my order was out for delivery, having left at 20:00. I askedfor compensation and was told that I was talking to "a corporate location" and that all they could see was status. Also, thelocal store would need to address my problem my options were to refuse the delivery or that the driver could arrange a discount.Though there was apparent empathy for the situation, all responsibility was directed to the local store. My order arrived at20:45 and was, modestly warm. The driver expressed gratitude for the tip. I feel that the telephone representative was lyingabout their location, that they were actually a direct employee of local facility. If my opinion is accurate, management arelikely aware of the behavior. Avoidance of direct confrontation in this manner may be an effective tactic for a poorly runoperation. Customers treated in this manner are likely to become agitated, allowing the termination of contact without redress.It is also my opinion that establishments are likely to penalize their delivery staff in situations like this so I did notrequest compensation from the driver. Read more
This place is consistently slow. Add 2 hours to your delivery time because they will be late and the food will be cold. I... understand places are short staffed but it would be nice if they were a little up front about their order lead times. Thedelivery driver was really nice about it and hey, it isn't his fault he was the only driver that night. Read more
The absolute worst place to order from. Workers disrespectful. Paid $13.00 for 3 orders of fries and only got a hand full. Not... my first time ordering from place since I live close by. But this will be my last. Read more