Reviews for Subway in Newport News, VA

Bread was over cook like it had been setting out to long

I called this location regarding my DoorDash order, since they say to contact with additional instructions. The girl who... answered the phone was extremely rude and nasty to me for no reason. She literally just ended up handing the phone off to tosomeone else there. Luckily that person was much nicer and was able to accommodate my very simple request. If it wasn?t for themanager, I would?ve cancelled my order. Certain people just should not work in customer service Read more

This is one of the best subways there is. One of the ladies that works there can seem to be a bit impatient, but she remains... friendly with the customer, but she will jump on the staff with her. The owner, is one of the friendliest people I have evermet. Read more

The lady named Missy that works at night is very rude. Apparently ordering a foot long turkey on wheat and one turkey slider was... too overwhelming and she felt the need to cut me off mid sentence to snap "let's do one at a time". I've been going to Subway'ssince the mid 90's and no one has ever told me to order one at a time. I was also the only person there at the time, so theyweren't slammed with customers. Then during the preparation of my sandwich she didn't understand that I asked for light mayo. Ihave southern accent so she thought I had said "a lot of mayo" so I spoke louder to say "light mayo" because I didn't think shewas able to understand what I was saying. She then snapped, "i don't need that from you." I told her I was just trying toenunciate more clearly so she could understand what I was saying. She replied "I wear a hearing aid" How am I supposed to knowthat you wear a hearing aid? I go to Subway for sandwiches, not your poor attitude. I'll not be back to this establishment andinstead go to the Subway on Jefferson. Read more

I really enjoy this particular Subway there's only a few, within the 7 cities that I would dine at or order my food from. It's... always clean. Your always greeted with a nice smile and a friendly hello. The food is always fresh and on time. They reallyunderstand our time is very limited, I recommend this place to anyone. Read more

Great customer service/ clean ... super friendly and kind ????

Staff is great, can get busy around lunch but they do a great job getting people in and out in a timely manner

Workers were rude to my husband bc his card wasn't working and had to go grab his other one from home. (We live two seconds from... the subway) They gave him attitude about them closing in 15 minutes. I don't care what the situation is you aren't rude to yourcustomers that's how you lose business. Read more