Reviews for Zaxby's Chicken Fingers & Buffalo Wings in Newport News, VA

The food was decent but it didn't make up in any way for the horrible customer service. I'm guessing the company is paying it's... employees the bare minimum for them to not even try to have a more polite attitude and better trained staff. Read more

Bread on my kickin chicken sandwich has no business being wet. Fries are okay which is where my 2 ??'s pretty much begin and... end. Read more

The drive thru workers were unprofessional and rude. They refused to take three separate orders at the window, so we circled... around to reorder. Two of three orders were wrong and condiments forgotten. Read more

Amazing building design and looked to be a clean restaurant. The food tastes good for its price. And the staff didn't mess up... our order but did get a bit confused Read more

Count your sauces. I make the mistake too often leaving here, but they often forget to out your sauce in the bag or give you... extra if you order them. Happened tonight. Ordered 20 fingers. Asked "how many sauces does that come with" "4" "Can i get 2more" My reciept says 2 extra sauces. I see 2 loose in the bag then my boxes of food. Get home and I have 2 sauce. Not the 6intended. Read more

Ordered 2 kids meals. Got home to realize they only gave me fries. Called back up and Nicole (the manager) told me i can come... back and get my food. Of course i can i paid for it. I had to waste my gas to back and they were about to give me the wrong foodagain and i had to be pulled up because there was as a wait. They need a whole new crew. Read more

I didn't hate the experience but there was nothing about it that would make me want to return. Honestly, I got better wings at... the Royal farm. This will not be on my return trip to Virginia list. The extra sauce and not cover up for the dryness(overdone!) of the chicken. Honestly, I expected better. Read more

My son and I ate here during a quick overnight visit to the area. He loved his chicken tenders and fries. My salad was fine,... very fresh. The "blackened" chicken on it, though, had very little flavor. It was also strange that at peak dinner time on aFriday evening, we were literally the only customers in the dining area. The staff were pleasant and efficient and therestaurant was clean. Read more