Reviews for Arby's in Newton Falls, OH
Waited at counter to order for 5 minutes. None of the staff would stop and take our orders so we left. Worst Arby's we have ever... been too. Our local ones at home much better. Read more
Decent service at a fast food place. Food was fresh
It's not horrible. Food is always pretty decent. Just super super slow
We started to place our order as normal when the person taking our order interrupted and said please hang on, I have people... talking in both my ears. We stopped and waited for them to tell us they were ready so we then proceeded with our order from thebeginning. When reading the order back to us everything was correct except a chocolate milk had been mistaken for a chocolateshake which we corrected at that time. When we got to the window we were given the order and the root beer that we were supposedto get was a Dr pepper. We simply asked to have that changed for the correct drink and the woman standing behind the cashier wasyelling that's not what you ordered. We advised that that was in fact what we had asked for and repeated it twice. What shouldhave been a simple fix and quick resolution resulted in what ended up being the store manager removing her headset and throwingit against the wall in front of her. She then stormed to the window and asked us what it was that needed fixed. We have beenthrough this drive-thru many times as we live just around the corner and have never seen anyone working there physically removetheir headset and throw it against the wall with anger. At this point we just asked for a refund and looked to go somewhereelse. It was at that point that the store manager started going on about how they hadn't had power the day before, she hadpeople speaking to her and both ears and there was a lot of chaos going on. After we asked for our money back she then becamevery arrogant saying what exactly is it that you want me to change, the whole order? This entire disaster was over one drinkthat was incorrect but her actions at performing her basic job fundamentals clearly were not within herself control. As you cansee by my previous reviews I very seldom write about a negative experience but this circumstance was so extreme and so overlydramatic I felt that it needed addressed. Not everyone is suited to work with the public and this is cl Read more
The food is expensive for fast food quality. They do not have fish sandwiches except around lent, they no longer carry potatoes... cakes and their gyros are a joke. Arby's franchise management needs to refocus on the consumer wants, not the latest marketingjingle. Read more
Ever since their remodel something really changes for this location. The drive-thru is very quick and order accuracy, along... with quality is very consistent now. So I'm not sure what changed but I wanted to let them know that not only have I noticed butit's really appreciated! Read more
The drive-thru is very quick people my food was hot unlike the Arby's in Middlefield, Ohio sometimes. The person taking the... order and collecting the money I think she might have even cooked it I'm not sure but anyways she was very upbeat very nice verykind and I appreciate it. I told her so also and thank her for her kindness. Read more
Picked up some cheese sticks and a slider service was good