Reviews for Chipotle Mexican Grill in Newtown Square, PA

Serious problems with management/ownership of this location. The workers were hustling, doing their best to keep up. Online... ordering only, which stinks, but no biggie, right? Waited a little long to get my order, but I received it in a reasonable timeframe. Very severely understaffed and the workers were overworked. Management/ownership needs to step up and do what needs to bedone to properly staff their stores. No one should have to work in conditions like that, and based off of other reviews, thishas been a problem for quite some time. Read more

The worst customer service ever. When you walk in, no one greets you. Take 20 minutes just to get your food ready when no one is... there. Gave me bursts left over steaks. The worst Chipotle ever. Read more

When they first opened it was great. Now this place is disgusting. From undercooked food to dirty food station. Chipotle is no... longer an option for me. Every time I eat here I get diarrhea. I hope they close this place before somebody seriously get sick. Read more

Easily so bad that it shouldn?t even be called Chipotle. Doesn?t represent the brand, nobody there cares to the point that it?s... almost passive aggressive towards paying customers. Food is terrible, don?t know how you mess up cooking rice when that?s whatyou do for a living but they consistently do. This place should be shut down and sealed off like a radioactive disaster zone. Gross, not clean, awful people. Literally a negative advertisement for the brand. Shut it down or clean house both literallyand figuratively, because it?s a dirty mess. Read more

I will never be back to reject chipotle! They are literally the reject location of the food chain. Your food is never right and... when you ask for compensation when there is a problem they offer you a coupon! Never again! Bye forever! Read more

Unfortunately, you can?t leave a 0 star rating. As I arrived at chipotle I first noticed they had a sign that said online orders... only. Why is this? This is a very common sign the newtown square chipotle has hanging outside. Even though there is a staffmember casually eating outside outside so no I cannot believe the whole not online order is from being short staffed. The staffhas repeatedly shown that they are lazy and just don?t want to be there. Bad management? No management at all is my speculation.There is 100% enough staff inside to be open to walk in orders as well. The laziness needs to stop. Despite all of this Idecided to place the order online. I waited 20 minutes and then walked in to get my order. As I took my first bite the ricecrunched under my teeth because of how undercooked it was. And if that?s not enough there was no lime or cilantro to be found inthe rice either. If you thought this was bad it gets worse. The steak was not seasoned at all. I was left with a completelybland bowl. As much as I wanted to throw it out I finished it as it was my only source of food at the time. In conclusion Iblame this all on the staff being sluggish and straight up lazy. Maybe instead of being on your phones while you work try andmake more guac or at least season the rice and steak it?s simply not that hard. Read more

This place is an utter disaster & has been for months. My guess is it is about to shut down. If you want an easy quick meal DO... NOT come here. Online ordering pickup time is ALWAYS wrong - tonight it was 30 minutes extra wait time & being told there wereno chips upon picking up my order. 2 workers assembling kept re-opening food orders looking confused. 3 workers PLUS a managerin the back of the kitchen chatting the entire 30 minutes I sat waiting for my food, while people walked in to find out that youcould only order online. To make matters even worse, check out the pic of my soft taco order..... Read more

Easily the worst fast food experience i?ve ever had. I ordered a bowl with brown rice, cheese, salsa, beans, and steak. It was... $16 dollars. I got $3 worth of food. Then my tacos looked like a blind person threw them together. AND they didn?t give me theguacamole i paid $5 for. Safe to say i will never order from this chipotle again. It?s an absolute disgrace. Don?t waste yourtime. Read more