Reviews for Auntie Anne's in Niagara Falls, NY
The girl is really nice!! And it was fast and hot:)
This place is very poorly organized, riddled with incompetence, and the workers are lazy!!! The workers.... OOPS I should say... people lounging around, who wasn't making pretzels. The cashier informed me that he ran out of sour cream and onion pretzels at5 pm. WTH??? I didnt believe a word he said. I really hope these people who are supposed to serve customers stay in school, orif they are done with high school get some type of of training to gain knowledge about how a busines operates. Read more
I was hoping to see both locations represented here in the outlet as they have completely opposite service and it makes it... difficult to review this. I don't want to take away from the "good" location but it's impossible to turn a blind eye. Let meelaborate. The "good" location as I call it is the one located in the outlet's definition of a food court. The customer servicehere has always been excellent and even if I have to wait to have something made I don't mind, I get it, and frankly I'd ratherhave something made fresh. I have never had a problem at this location. Now the other location, the one in the wing across fromSpencers, is another story altogether. There is a guy there who is nice and is always working but I have been there enough timesto see he is one of the few. Normally there are way too many people behind the counter supposedly working and yet none of themare doing anything productive, leaving the work to a single employee. It's always girls I notice, who are talking with oneanother, sitting in the back room, on their phones, and having horrible practices with gloves. It was at this location I triedto redeem a coupon on the app which the employee couldn't figure out and refused to override or get someone to help (even thoughthere were four other people) and instead telling me I had to pay full price. When I pointed out I had the coupon she shruggedand "didn't know" I said nevermind and to cancel my order and she had an attitude with me. I went to the other location(mentioned above) and the coupon IMMEDIATELY scanned and there was no issue. I explained beforehand that it might be weird sincethe other location had scanned it and mentioned what happened and they comped me a bunch of dips and insisted on making me freshfood if I was willing to wait. It's so weird that there can be two locations of the same place in the same building that arerun so different. Are they separate franchisees? Management? Or is it just coincidence that I get Read more
This is a great chain. I love their pretzels. Fresh, hot & delicious!
Love their pretzels
Pretzels are like every other auntie anne's, but they have a terrible practice of shutting things down early. Go there during... the last hour and what you want may not be available, because they've already put it all away. They close at 6pm on Sundaysbut the pretzels you want maybe gone by 5pm. Bad practices that they get away with, probably because of how much traffic theyget from the busy mall. But it reflects poorly on the chain. Read more
Store Manager said she didnt like me because her coworkers didnt like me as i was buying a frozen hot chocolate. Very... disrespectful to cause drama as i work there in the food court. Read more