Reviews for Chipotle Mexican Grill in Niagara Falls, NY

Very flavorful and a value for money for sure.... A full meal in a decent price.... A healthy option too

Awesome food, great staff but wish they told the truth about the forks. The white queso was fenomenal

This location is always dirty. I thought maybe it was just an off couple times?but literally have never seen it clean. Bathroom... is usually ?closed to the public??tables all have remnants of the previous occupants. Floor is a mess. It?s a busy place?I getit! But there is normally a lot of staff. They do not often operate like other locations and have a couple people working onmaking the burritos. Often it is one poor soul doing it all and one other processing payments. The usual standard is one personstarts and adds your protein and then passes off the the next person to add toppings and wrap it?this frees them to get to thenext person. But here you stand and watch one person go down the line doing it all. This may be why there are always line ups.Also, why do you NEVER have the fajita veggies?!! Every other location does. You?re always ?out?. Being it?s a chain you wouldexpect some consistency. It?s clearly a poorly managed location. Usually I can handle it?today the food matched the entireexperience. A mess! Hard dry crunchy chicken and wilted lettuce. Yum! ????. Honestly it?s worth the 20 minute drive to Buffalowhere the locations are clean and well stocked. Read more

This was by far the worst service ever and the food counter was disgusting. Food everywhere the quacamolie was black and she was... going to serve it to me I was shocked. Then while putting the silver lids on the bowls she got food all over the tops not evenwhipping it off before handing it to us. The girl who served us was so rude had no personality and never spoke a word to us. There was food all over the floor in both the kitchen and the dinning area as well as dirty tables. Just a terrible Unwelcomingenvironment so dissatisfied and disappointing to say the least. I will not go back at again. Read more

Very busy restaurant. A good choice for healthy and light meal. The meal consists of veggies and meat. I like it

My family ordered 3 burrito bowls. One had cheese when we didn't want cheese on one. Only 2 spoons for 3 burrito bowls. ... Waited for 20 minutes on pre-ordered and paid food. Extra ingredients we're definitely not added even though we asked for them. We deserve gift cards or something Read more

Customer service is awful and horrible. The cashier was extremely rude. It was 9:24pm and she asked us to leave the dining room... because they were cleaning but the store closes at 10pm. Not coming back at all to this Chipotle. The cashier and another girlthat was taking online orders both of them were taking turns asking us to leave the dining room. We left at 9:47pm and the frontdoor was already closed and I let the girl that was taking online orders When leaving the restaurant I let the girl know softlythat she was rude (to the online girl) and then the cashier came back after closing the front door and reopened and yelled at usthat I was rudder. I don?t know how you can employed people like them. I?d fire both of them. Read more

Customer service sucks. Very rude cashier. It was 9:20 and they asks us to leave the dining room because they were cleaning but... the store closes at 10:00. Not coming back to this Chipotle. The cashier was very rude and the other girl that was with her wasthe same. When leaving the restaurant I let the online girl know that they were rude and then the cashier came back afterclosing the front door and reopened and yelled at us that I was rudder. I don?t know how you employed people like them. Read more