Reviews for Tim Hortons in Niagara Falls, NY
Note: I have lived next to and used the 3024 Pine Ave Tim Hortons for OVER THREE YEARS. This wasn't a one-time thing. That... being said, it is hands down the the WORST coffee/fast-food type place I have EVER been to. The franchise should be disgustedwith themselves. If you order delivery, 2 out of every 3 orders will ABSOLUTELY be missing items, even despite including notesto please check and make sure. It's no joke. 2 out of every 3. This is not their delivery systems problem, it is 100% anemployee problem. The level of bad service and half-awake teenagers that run this place is crazy. DO NOT GO to 3024 Pine Ave,DO NOT ORDER from 3024 Pine Ave, it is an exercise in BAD management, oblivious ownership and garbage staff. Avoid at allcosts. Read more
If I could rate this place lower, I would. Service was extremely slow and when I finally got my food my "toasted" bagel was soft... and cold and my bacon was some how burnt and cold. Of course I thought they knew how to toast a bagel, so I had the bagel comewith the cream cheese on it. I had no way to save the bagel. I would suggest ordering the cream cheese on the side, so you canat least toast the bagel yourself, or better yet, go anywhere else. Read more
Great coffee and baked good, nice, friendly staff. Corporate needs to work on developing more efficient labor plans to cut down... wait times. While we were in line several people bailed on it or walked right out when they saw the line. Overall, love theplace though. Read more
The store is good however the service is very slow whether it?s the driveway or in-store. There was a long queue and the wait... time was also huge. We had ordered a Hot pumpkin spice latte, an original blend of black coffee, and avocado toast, and thetaste was average. Read more
I found service with a smile here at the register. When it came to my order, I had to wait a full ten minutes for my coffee a... large triple triple while two employees were clowning around. Drive thru continued to be serviced expediently. There is atminimum one employee that needs to be fired here. It wasn't just my order. Multiple people were waiting for their orders goneunfulfilled, while an employee with a bad attitude threw things at another in the food prep area. I'll not come to this locationagain. Read more
Found this place being small. More like what you find in mall or hook up to another business.day I visit this place. It was... busy. Only, 98% of customer where... Take out, not in customer. Wheelchair accessible... If you use electric.. forget seating.Your not going fit at any of tables. As for as getting in through the door . Your going have problem. If your like me with arigid or manual, and prefer getting out of wheelchair. Problem would be... No way your going keep your chair not getting in theway. Remember also, very limited seating and tables, and space really not accessible ( especially to ADA commendationspec's). As for service... Even as busy as they were, especially with Canadian tourist... The employees where outstanding. I wasreally surprised how well they kept to professionally and respectfully with the customers. If it was anywhere different withthis high volume, I guarantee some employee will lose their cool. I didn't see that happening here. So if employees are readingthis review.... You win my most highest respect and thank you for the service you provide. Given 5 stars yet, wish could givento each of the employees. Because it is their outstanding performance that makes this place different from greatness or not. Notjust business name. For handicap accessible... Sorry, 3 stars, maybe next time I am there they make changes to 5 stars. Read more
We went a few times while attending a hockey tournament. The place is busy but they get the line turned over (6-10 cars) every... 10-20 minutes. Bagels, wraps and coffee were very good. They do a good job for how busy it was. We?d go back here again nextvisit to the area. Read more
This location used to be my favorite I don't know what happened but now I've spent 20 plus minutes in drive thru with 2 cars in... front. I called them inside to aske what was the issue I was served COLD coffee tonight. Definitely going to rethink my dailyTimmy runs period. Read more