Reviews for Tim Hortons in Niagara Falls, NY
Went through the drive-thru this a.m.,ordered a coffee and a pup cup for my French bulldog(registered support animal). I was... told "I'm not doing that, we're too busy!" Too busy to put whipped cream in a cup? TERRIBLE CUSTOMER SERVICE!!! ZERO STARS IF ICOULD. Went down the road and they gave me a pup cup with a smile and even apologized for THIS stores ignorance. Won't be beback here!! Read more
Farmers wrap had no hash brown wrap was ripped on the bottom not enough Oreo in my Oreo icecap just tasted like mocha.
If I could give 0 stars I would. NEVER GO TO THIS TIM HORTONS! Yesterday at around 2:30 pm my friend and I went in for 2... coffees. The store was not busy and there was only one other person in line who also ordered a coffee. Both employees must havebeen high as a kite. After taking our orders they forgot to make our coffees. The girl started casually restocking things andthe guy was doing the same. We asked if they were still making our coffees after waiting literally 15 mins. Then the girl said"sorry I needed cups". Then continued to forget about them. The guy working kept saying "sorry, thanks for your patience" whileaimlessly walking around. Finally my coffee was made 10 minutes later then my friends coffee was finally made but it had nocream or sugar. She said "excuse me, this isnt right." The guy says "sorry, we dont have cream and sugar". Yet mine did. So theymagically made her coffee correct this time. No lie, IT TOOK 30 MINUTES FOR US TO GET 2 COFFEES! Both looked high as a kite andhad no clue what they were doing. They aimlessly just walked around with no manager in sight. The woman behind us waited just aslong to get her coffee and it was wrong too. Unbelievable. Never again. A manager needs to contact me about this. I have neverseen more incompetence in my life at a tim hortons. Read more
Ordered a large ice cap with very little cream at the Delta Sonic location in Niagara Falls I told the girl only to bottom rim,... I asked for my senior discount I am there 3-4x?s a week since they opened the cashier explained senior discount was only for hotdrinks, I informed the girl I get it all the time for my cold drink, but it?s not a big deal and still wanted it. She made mydrink with no regard to the amount of cream I asked for. I asked her if she could remake it with the proper amt of cream sheslammed the cup down said very loud and rude that someone else could wait on me. She then said Loud enough for all thecustomers ? YOI DONT MESS WITH PEOPLE THAT MAKE YOUR FOOD AND FIXED YOUR CAR? she then said to her co workers I know where sheworks Walmart so she better watch out. I do not work at Walmart I am retired. I informed manager of situation. I feltthreatened and harassed my this employee and do not feel safe going to restaurant. SIDE NOTE. The manager did tell me dosntmatter senior discount is on all beverages. Tim Hortons do better!!!? Read more
Always love getting our foot explosion muffins and Tim bits.
Very inconsistent, Once in a blue moon are your chances of getting a double/double coffee, or even a triple/triple that's the... same. I say all the time, but really need to make more coffee at home, unfortunately tired of getting coffee with either sugar,or cream missing! What's more frustrating is that's what the place is in business for! Making coffee, maybe just me, butdefinitely a daily customer, sometimes more! Read more
Very clean and good smell place. Lots of employees to help you out. Cheap prices and helping nature. They made my coffee again... when it was cold due to extra cream. Read more
Inadequate service . Didnt pack the donuts properly and gave the wrong coffee Extremely bad customer service