Reviews for Monarch Recovery Sports Grill in Norfolk, VA
I use to love this restaurant, but since the manager Cedric left. The customer service has gone down hill tremendously. The... bartender Derrick acts like he don't want to be there. I literally had to wait 20 minutes for him to come back to the bar torefill my drink and take my order because he was busy people watching out the window. None of the waitresses walks the floor togreet the customers when they walk in. They always got to be called from the back.The food is good but the atmosphere is sounwelcoming. Since ya'll are opening one up in Chesapeake. You should consider shutting this one down. It's barely surviving. Read more
I had to edit my review from 5 stars to one and waited a month and 5 visits to make up my mind that this place went from amazing... to horrible with just the replacement of one person. The previous manager Cedric was on point and the new manager treats you asif you?re an intruder when you eat here. All I get is one word answers, asked ?what do you want? for my order... extremelyrude. But when an attractive young female comes in he?s all over them, it?s super creepy. The food isn?t bad, but that wasn?twhy I used to come here, now the service is horrible and after giving it multiple visits and their chance to redeem themselvesthis will be my last visit unless I hear about this guy leaving or being fired. Went from a regular customer to never again. Read more
slowest service i?ve ever experienced anywhere. took over an hour to order food with 3 tables in the restaurant. had to go to... the bar to get drink refills. order messed up when it arrived. when we asked the bartender for our server after not seeing herfor 20-30 minutes, she came out and apologized, that she ?made a huge mess in the back and was cleaning it up?. overall we werethere for almost 2 hours. ridiculous. food was decent but the service ruined everything. will not return. Read more
Danielle was an absolute friendly waitress however 45 minutes to get nachos, unacceptable. Which is unfortunate since they were... pretty good. Had to ask for drinks with less ice because rum and coke was packed with ice to cause it to melt and water downquicker. Tight space, avoid center tables you will be knocked into, not intentional but because of how compacted it is.Otherwise, clean and decent ..just put your order in right away and except to wait. We actually cancelled our nachos howeverwhen I asked for the check she said she was taking it off but showed up with the nachos in a to go box and still charged me forthem but she did apologized. I'm conflicted because I thought she was great in the beginning. Hopefully your experience will notbe delayed. When I went there it was busy but NOT packed. Read more
Friendly atmosphere, decent bite to eat, full service bar. I've always had my order correct, gotten drinks in a timely manner,... etc... Keep in mind that it's a relatively small bar, so if it's packed in there... yes it's going to take a little longer.Anyhow, Derek/Cedric are both very friendly bartenders. Cheers. Read more
Had dinner tonight before a concert next door. Everything was wonderful! Food was great! Service was the best. Vlad was our... waiter and took great care of us. When he realized it was my birthday, he brought out cheesecake and a fancy drink from the bar.Cedric made a point to check on us and make sure all was good. Once again, the food was great but it is the service that makesthis one a winner. Read more
If you're visiting from upstate NY, don't expect the same recovery that you're used to. Much smaller place and a mini menu. They... live by the law of one's. One waitress, one bartender, one cook. It is Wednesday though. The food was much better than otherreviews said. The waitresses was pleasant. Overall not bad. Pricey but not bad in a college area. Read more
This place has potential to become my favorite sports bar in town!!! Great food and lots of TV?s showing just about every major... sport. However, the waiters/waitresses need to do a better job attending customers. I shouldn?t have to flag one of them to takemy order after being ignore for 15-20 minutes. If a customer is sitting with a menu in front, that?s usually a good indicationthat their order have not been taken. Please train your waiters/waitresses to look for those clues. Just saying. Read more