Reviews for Auntie Anne's in Norridge, IL
Pretzels are good and fresh but the workers usually have attitudes and they close earlier than the mall does when they run out... of pretzels. I got there at 7:45pm and the mall didn?t close til 9pm on a weekday. They had their lights off and were justchilling and chatting with each other. The girl said they weren?t making anymore pretzels for the night. They?re losing businessby being lazy. Read more
There?s a reason Auntie Anne?s is still in business and that is because they make a good pretzel pretzel products. The customer... service at this location is not the greatest but still worth dealing with. Read more
Very bad experience with the employees afternoon . . Asked for a pretzel at 4 pm and she just said if you want order online .... And she turned around . . BAD SERVICE Read more
I believe his name was Rey, anyways dude took 5 minutes to give me a cup of water while he flirted with his co workers and look... intoxicated. Shane (big girl) just gave me a dirty look when I said why does it take so long to get a cup of water. Dear manager(Jessica) if you?re going to hire people at least hire some people who want to work there and not cavemen. Also my brother gotfood poisoning there by a hot dog, there was another review about food poisoning before me. Either sanitize your food or we thepeople will shut it down Read more
I asked if they had smoothies and Hailey gave me attitude, like I had annoyed her by asking a question. She told me what they... had and I asked what it was made of, she answered? but I couldn?t hear her very well through the mask and it was obvious Iannoyed her again. Awful service, rude customer service. Read more
I always like ordering at these location. Mini dogs, pretzel nuggets, you name it. But I placed an order Sunday, March 7, drove... out of my way to pick it up just for the staff to say that the online ordering isn't working. He said that it stops working at acertain time around 5:30p, but doesn't the store closes at 7p? I was very confused. But anyway. Went to check my order historythrough the app, and the order says "completed" when I didn't even receive any order. WHAT A WASTE OF COUPON! There's no way ofgetting it back! Read more
I have been a customer for a very long time and my family loves the pretzels but today we have a terrible experience . I think... it?s fair to expose the terrible service from Armando S. Whom does not seems to like what he does . If I was the manager I?vewould have fired this individual- Here is why ?-does not greet,works in slow motion, gives you a dirty look, best of all overcharges . Never will I ever consume here again Read more
If i could give them Zero star, I would for real. I ordered Almond Perzel nuggets, Almond Perzel and a Large lemonade drink. ... The guy who works at the cahier told me its goanna be a wait about 20 minutes which is totally fine for me I can wait. I cameback about 30 minute later to get my order It was prompt and ready for me to pick up. My almond pretzel and drink were totallyok, but my pretzel nugget was so burn and it tased bitter so i went back to them to see if i can change. The guy who works atthe register ask his supervisor (I assumed she maybe a supervisor or manager) If they can change it for me. The supervisor gaveme an attitude looks right away and the girl work be hide her says i was order this about an hour ago so that is why i have aproblem with my order. They all start to blame me to wait about an hour to ate it so i said it can't be an hour i just placingthe order about 30minuts so i show them the recipe. They still not stop blame me for not ate it right away, so the pretzelnugget gets Hard. I told them I didn't say anything about its hard i told them at the beginning it burnnnnnnnnnnnn. I showthem the nugget she took it from my hand and threw it to the garbage can with and attitude in front of my face. She gave me thenew nugget not the almond cuz it would take another 20 minutes so i get the original instead. I totally understand if the orderburn or it has some mistake but the attitude and customer service super awful terrible. If she is really a manager of thestore, she should get a training how to provide customer service. I didn't expected VIP or 5 stars hotel customer service butman that attitude was so bad. Read more