Reviews for Dunkin' in North Billerica, MA
I'd love to tell you how the food was but there was no food. Second time I've been in there after work (in a 2-week span lto get... a donut and appears like nobody works there. I'm standing in line with a couple of people and we're completely being ignored.Three of us just said screw it and walked out. The donuts are usually garbage anyway. I'll just go to a local place thatactually cares. Read more
Those dunking is so bad when I use to work there all my staff was nice new rash everyone but today I went and got a coffee the... staff was so rude and when I ask for the manager one of the employees said she?s the manager she didn?t even give me my oderright she was rude unprofessional and after she hand my girlfriend her oder that was oder she said bye even this it was wrong iknow Jason the big boss would never let these toxic people in there pleas if you read this stay away from there these place asbecame really bad Read more
I go to this Dunkin?s every day because the staff is always super nice, quick service and the coffee is perfect and food is... fresh. Well today I went to get a breakfast sandwich and it was just me in the drive through and I wanted to get a dozen donutsfor my co workers so I asked when I pulled up to the window, again just me in the line. Some woman making the food lost it on meand was swearing and screaming no saying I need to pull back around and everyone around her asking why saying it wasn?t a bigdeal and this lady is going off saying the time and there?s someone ordering behind me and I was at a loss of words. I will becontacting corporate and making sure whatever needs to be done to get her written up or fired will happen because she shouldn?tbe working with people if she can?t handle the smallest inconvenience. I will not be returning to this location. I feel bad forthe poor girl ringing me out who looked frozen and as shocked as I was. Do better. Read more
First restaurant in the history of the US that won't let you have water with your order. And no there is no option to pay for... it. They will not serve you water. Read more
This has to be the worst Dunkin' donuts ever. I don't even know why they even ask what you want because they do not even get the... order right every single time they do not get it right. You tell one person the order another person does the order and doesn'teven know what the order was. Last time I'm going there. Read more
I can honestly say I think this has started since the remodel was finished. Every time I order on the go with this dunkins and... order a sandwich, the bagel is always not toasted! Like I?ve worked in dunkins before and it clearly says on the screen toasted,regardless you should be toasting the bagels cause thats what they tell you when they train you there so the customer has a nicehot sandwich! I?m confused as to why this keeps happening, either get the person to start toasting bagels every-time or justremove them from making food cause clearly they don?t know how to follow what the orders say on the screen! Read more
Normally I have a decent experience, but today I ordered 2 large lattes with mocha and whole milk, after 12 minutes I. Line I... get to the window and pay and notice they have 2 large ice coffees with mocha waiting and I point it out. The poor window guytur s and ask the manager and she said that they where lattes and it ored that, I the customer who has been drinking the sameorder for 12 years and know what it's supposed to look like before I even taste it, said. I want my money back bit they won'tpick up the phone. Read more
I go to this dds almost daily and today really made me mad. I use my app everyday and i told the man at the window that i was... pulling my app up. It was a $17 order. He then scanned my debit card and told me i could not scan my app now because he hadalready scanned my debit card. I am pretty upset i lost out on all of those reward points. I then asked if he could refund meand start over and he just said no and then just shut the window on me!!! Read more