Reviews for The Hook and Ladder in North Haven, CT

The food wasn't great but customer service was excellent. I got order to go so can't rate atmosphere. There should be a n/a... option on these reviews. Read more

The fare was fair. Fries were soggy and I ordered a burger done Medium, recieved it done well. Was told beer was 4$, charged 5$.... Waited way too long for a subpar meal and to be misinformed and overcharged. Read more

Service and food was great. 1st time trying it and I'll be back.. had the fish tacos and an awesome local craft beer from new... england brewery!.. great server( Maria) food is still awesome. Band was pretty cool... Had the same server Maria and she wasgreat Read more

There's a lot of improvement needed. First, there's no road signage and it can't be seen from the road; it's in a Best Western... that's set back from the road and also not really visible. There are only like 5 parking spaces near the entrance otherwise youhave to use the hotel lot. The inside of the restaurant is nice, clean, had comfortable seats, and maintained the firefightertheme. Unfortunately the AC was set to freeze, but otherwise the interior was nice. The service was really bad though. I wentin as part of a group of 4 and there were only 2 people at the bar. We were introduced to our waiter immediately but he wasextremely ineffective especially given how dead the place was. The whole time he tried to be too chummy, insisted he had ourorder by memory, forgot my drink, forgot to put in my food order, when he came to say the food would take a little longer Iasked for another drink which he promptly forgot. The food was alright at best - basically just bar food and the fries were verysoggy. When I got my first beer he poured rhe bottle into a glass but just dumped it straight in so it was all head and therewas about a third of a bottle left, then tried to say that 'that's how IPAs pour' (I didn't let him pour the second). To top itoff, towards the end he PULLED UP A CHAIR TO OUR TABLE and started talking to one of our party about how he wanted to make theplace better and asking for feedback. We had plenty to give but what he did was weird and made everyone uncomfortable. Read more

We had the .ost delicious hamburger there and an excellent waitress. She was alone and yet very attentive to everyone there.... Also the band was outstanding, I believe it was called Saville Road. I hope they play there again because my friends and I willgo back there. We all had a great time! Read more

We got treated by friends for early Mother's day the food is excellent, everything is made fresh to order apps and dinners were... delicious. Read more

first of all we were the only party and it took extremely long for our food to come. two of us asked for no onions and both... received onions. one of us ordered fish and the appearance was very unappetizing. Read more

Food was great, delicious. Staff was nice. Prices are reasonably average. Setting is pleasant, with Fire Dept. memories. TVs... line the place and sporta games arw playing. Listen, I rate places because as a consumer myself I tend to go off of people'sreviews- all we have is us.. because businesses will always say they're the best with nothing evwr evwr wrong... well tonight Iwas drawn to this place and wanted to eat there. I arrived and almost left due to something so simple- I'll phrase it like this-I almost left because the seat could have been cleaned better. We're easing out of Covid restrictions and to see this makes mefeel like the laws are real laxed up here. Food crumbs in the seat is too easy of a clean up to lose customers. Other than thatI liked the place. Food was very well seasoned and tasteful...and affordable as I mentioned. Read more