Reviews for Frankie's Italian Cuisine in North Olmsted, OH

I always liked Frankies, but recently I had A problem with a takeout order. Someone named Rich, who I believe is a manager, went... over and above the call of duty and straightened it all out for me. He was wonderful. I love Frankies even more now! Read more

We love their food but the stupidity about the way they handle things when the kitchen is backed up is absurd. They leave us... sitting out in the lobby area where it is freezing. They have plenty of servers so they could seat us and bring us a beveragebut no we sit and freeze. I am so disappointed. Bad way to handle a bad situation. Read more

This was my first time visiting this establishment and the service, was simply amazing .... and I enjoyed the food. It's small... and cozy and I must say, I enjoyed it. (My Mr. loves this place) Read more

Heard many good things. Tried it for the first time - carryout. First choice was 86'd, second choice not available due to... limited menu. I get the limited menu but don't post the full menu and waste everyone's time including the person taking myorder. Ordered the Sampler - they clearly hadn't changed their oil in a good while. Cavatelli was sticky/mushy, sauce - not sogood but personal preferences. Packed potato chips with the sandwich so they were soggy. Sorely disappointed. Will not bereturning. Read more

Short staffing and limited menu sign should have been a clue about the dinner ahead. Had to wait about 15 minutes for a table in... a very small cramped dive in diner. Mozz sticks were frozen. I had better frozen pizza. If my boys says your meatballs arehorrible you can put $$ on it. My wife broccoli chick Alfredo was tasteless and I'm pretty sure the chicken is not suppose to bebreaded. The waiter will throw straws at your table and forget to bring your bread. Also if you are a table of color even tablesseated 20 minutes after you will have their food before you. The old waitress will roll her eyes at you as she walks away fromassisting your waiter. Food over priced by far. Thank God Chick fillet next door Read more

The Pepperoni Pizza was very good. I haven't had it in a while. I usually get the spaghetti and meatballs, But it is temporally... not available due to staff shortages. (I work in a restaurant myself I know what your going through.) Keep up the good work. Read more

So I will preface my one-star rating by saying that at one point, I loved this place and used to come here with my mom all the... time. My last experience was with my wife, her first time going there, and her last time going there. We got childrens cupsfor our drinks because ? I'm 6'2' 180 lbs, I just want a normal cup of coke that I don't empty in two sips and have to keepasking for refills that don't come because they're "so busy". I ordered Lasagna and my wife ordered, I don't remember honestly,but I know she thought it tasted terrible. My lasagna? I ate about a quarter of it. They had it in a bowl shaped receptaclethat looked like they cooked the lasagna in it because it was literally burned to the bottom of the thing and half of it tastedlike it was. It was literally so bad that when we get coupons for their restaurant in Valpak's we joke that it's still notworth it. Read more

Went to Frankie's for the first time with a group for a family member's birthday. Unfortunately many of the items on the menu... were not available due to a lack of staffing, which is not the fault of the restaurant. The food was very good, I had the vealparmesan. It was very good and the pasta was well done also. I met the owner briefly, what a welcoming guy! I will definitely beback to try some more of their dishes. Read more