Reviews for Mr. Hero in North Royalton, OH
I can't believe how Incompetent the worker was that was working Friday 10/14/22. I placed an online order. When I went to get... the order the worker said he didn't receive the order. I showed him on my phone that the order was placed and paid for. I askedhim to check on his end to make sure he received the money. It showed coming out on my end. I tried to explain that I would tellhim the order and wait. He said wouldn't understand and told me to call my bank. Just WOW. I couldn't believe he was so nonunderstanding. BAD BUSINESS. Read more
Tried a hot buttered cheesesteak. I haven't had one in forever. It had HUGE chunks of salt all over the meat. I couldn't eat it.... I drove 20 minutes home so I didn't feel like driving all of the way back. Saturday night. Read more
Always awesome service. Great people and food. Fantastic customer service.
Fast friendly service. Food was cooked fresh. Everything was great. A+
Was there yesterday evening picking up an online order. After standing at the online order pickup for over 10 minutes and... waiting for a total of 20 minutes and never being acknowledged that entire time. I inquire to the lady working if the order wasbeing made. Her response is to begin yelling at me and acting like I wasn't standing patiently waiting for over 10 minutes and20 minutes total. I video record her acting like an entitled spoiled brat which she wasn't happy with. She then proceeded to goto the front door and attempt to lock me in. Police report filed. Next will file suit against Mr.Hero Read more
The Roman Burger is probably the best burger I have ever tasted and this girl has been to some high end restaurants! I only got... the six inch because I have to watch my figure but is was delish! Read more
Food was good. But I had to take a loan out to pay for it. If they would lower the price I would eat at mr hero more often. And... the customer service was really rude acted like they don't care I just spent my kids college fund on a Roman burger Read more
Ordered online, was ready when I got there, food was good. I'm happy with it. I always stick to the roman burgers and wafer... fries with cheese. It's one of those franchises that still tastes the same as when I was a kid. Prices are way too high to eatthere often though, even with a discount it was still expensive, but can't blame them, that's everywhere now, but seriously lookfor coupons in the paper before going. The guy there was nice and friendly and this seams to be a clean location, didn't dine inbut wouldn't hesitate to eat there. One negative is the Mr Hero App is awful, there should be an easier way to find your order.Next time I'll print the email I got so I don't have trouble finding the order number next time. Read more