Reviews for Kneaders Bakery & Cafe in North Salt Lake, UT
Came here to eat in for breakfast. We were the only people who came in when we did, the lady at the counter took my order.... Another lady came in with a pick up order and her very large order was not ready- they hadn?t even started it. After 20 minutesof waiting, we did not receive our order- not even our coffees- so my husband went to the counter and the workers were literallyignoring him and one even covered their ears to show she wasn?t listening and yelled that she was making sandwiches. We were atleast wanting the kids breakfast order for our kids to eat. The staff was so rude and passive aggressive. We had to wait anadditional 10 minutes before someone could give us our money back. They kept the drive through going. Will not be returning. Read more
Do NOT do curbside pickup- they will NOT bring it out. You WILL have to go inside to get it. Use the drive through... instead. Ordered curbside pickup. Arrived at the advertised time my food was stated to be ready. The signs say to text uponarrival, and after texting- the text prompt stated my food would be right out. 3 minutes later another car pulled up to thecurbside pickup spot next to me. We waited for nearly 20 minutes, all while servers were walking outside to bring food to peopledining outside. So each time I thought, surely we must be next? Nope. Tried to give the benefit of the doubt, maybe they werebusy?. But?. Customers going in and out getting food. A revolving door of Drive through customers having zero issues gettingtheir food. A 3rd customer pulled up in the curbside pickup spot, however they didn?t wait- they immediately exited their car,walked into Kneaders, then 30 seconds later returned to their car and walked away. That customer must know that nobody comesoutside to bring curbside orders. The car waiting next to me decided to go in after seeing the 3rd pickup order person do this.She was also out quickly with her food. They told me the servers claimed they were too busy to bring food out. She was veryupset that her food had just been sitting out all this time and was cold, zero communication about it- she told them they shouldtake their curbside pickup signs down if they won?t bother doing curbside pickup. Neither of us were notified that NOBODY wouldbe bothering to bring out our curbside pickup order. I walked in to get my order and zero apology, she just gestured over to arack and said ?oh it must be over there? so it was all a plan to never bring it out period. A half hour had passed from the timeI text I had arrived, breakfast time was finished at this point so I couldn?t get a new order of food made. Zero communicationthat I would need to go get my own food. I could have gone through the drive through multiple times successfull Read more
Used to be good. Went there last night after about a year and they were rude, got the order wrong, and when I tried to tell them... about the problem with the food they said that they just substitute ingredients when they are missing something and they hopecustomers don't notice. Thankfully I wasn't allergic to the substitution. Clean bathroom, mostly clean eating area Read more
Ordered online. Order was to be ready at 5:48 p.m. Order was not ready till 6:06. Got home and we got small soups and we ordered... and paid for quarts size. We ordered and paid for a loaf of bread but did not get it. Called and was told it would be ready in10 minutes. Drive back 10 minutes and waited 5 minutes for them to get it going. While waiting I also asked for two lemonade andwas honestly surprised they charged me for the self-serve drinks since I had to drive back, wait, and drive back home, like25-30 minutes out of my evening after having driven there once already (40 minutes). I understand being short staffed, but comeon, read the printed order and put it in the bag. And don?t say it will be ready in 10 minutes if it will really be 30 minutes.BTW, the food pretty good, not bad. I?m starting to realize that customer service is sub par everywhere. The problem is simplythat most employees don?t care, and management does not care enough to educate and train the staff. Read more
Terrible food, wait is ridiculous. Last time I went my sandwich was inedible because the bread was so stale. Because they... refunded my ordered I thought I would give them another shot. This time my bread was raw and not baked making it also inedible.The lettuce was black and the avocado was hard. We waited for 30 minutes in the drive thru for two sandwiches. It?s not evenworth it to get a refund at this point. They will not be getting another dollar of mine. Read more
It's like salt lakes version of Panera. It's interesting how identical it is. The food was good and they had an abundance of... sweets & desserts to choose from. Prices were decent. The menu had a pretty good variety to choose from in my opinion. Lots offree parking too. Read more
Should?ve listened to the 1-star reviews. Didn?t start our pickup order until we got there for pickup. They gave us a loaf of... sweet bread but nobody likes it. Croissant sandwich was as flat as a pancake by the time we got it home-why not package it likeeverything else? Omelet was ok-looked nothing like the pictures. Skimpy on the pancake toppings. We did like the bread puddingsauce but the experience was so bad we are done with kneaders. Read more
I waited 30 minutes for an online order. I understand the pick up time was during rush hour I have worked in the food industry... before and I understand it can be overwhelming but still. This is the 3rd time that they have done this and I love kneaders butlately it hasn?t been the greatest experience for me. I customized two items and they did both wrong. One of them I removed thecashews from the salad because I am allergic and they still put them on. I gave it to someone else to enjoy because I didn?twant to go back and wait another 30 minutes. Read more