Reviews for Wendy's in North Smithfield, RI
This location used to be fairly good, but the past couple years or so it has gone downhill. There is always a very long wait... when I have gone regardless of time and usually something wrong with order. The last time was the final straw, I was charged $25for someone else's order that left, the lead female on shift came over to the register worker who was kind to me and scolded himfor charging the wrong order and proceeded to tell him to send me off and it was all set. I decided to check my bank accountright away and it was not all set. I waited and said this charge needs to be fixed whilst I heard the lead say why is she stillhere? She then only decided to reimburse my money because I was still there waiting for it. She was going to allow me to becharged for an order that wasn't even mine and knew about it. Please be aware when at this location because they do not evenoffer a receipt, unless you ask I would assume. Read more
6pm 11/8/22 my take out order experience Jr. bacon cheeseburger biggie box - no dipping sauce for nuggets Asiago ranch classic... chicken club - no bacon- used mayonnaise not ranch 2 sour cream and chive baked potato - no sour cream - potatoes were hard asbricks Son of a baconator - completely missing from the order. I had to drive back there for my missing food, and didn't evenget an apology. My personal food was then cold by the time I returned home. The coupon the clerk "helped" me use wasn'tdeducted. The receipt wasn't in my order either so I couldn't go back for the reimbursement. What a total fail!! Disappointed!! Read more
Someone needs to take care of that place on Sunday?s after 5pm all the employees are kids no adult serious supervision they are... pretty rude and to the online orders they don?t do it correctly always a mess!!!! And also they close the salon at 2pm!Seriously that place needs a good management at night specially on SUNDAYS Read more
Me and my wife get food for the family as our own ?fast food Friday? treat. However for the past couple years there is always... something wrong with the order, or items missing from the order. That is in no way in exaggeration of time. We go there becausethe meals are reasonably priced, however the service is extremely lackluster. I?m not sure if this is in proper management, ornot caring but it has a long sense gotten old. I called today to bring up my concern about another incorrect order, and I wastold to come into the store from now on so that I can make sure they?re doing the job correctly. Read more
The manager looked professional, we knew who she was before I asked! The ladies restroom was so clean, I had to mentioned it to... her! She was working along with her staff, not micromanaging them! She did something I have not seen a manager do before! Shewashed down a wall that needed to be cleaned! I like Wendy's food. Yes, I will go again. I had to give commendation where it wasearned! Read more
I ordered a double stack $5 biggie bag what I was given was a single cheeseburger. This isn't even the first time that this... happens. Maybe if the girl drive through was actually paying attention to her job instead of flirting with the freaking guythat's supposed to be working the line I would have got my order right but nope I was given somebody's old cheeseburger thatbeen sitting around dry and stale. Read more
This facility just stole from me. My order was incomplete. On top of that I was made fun of that I?m handicapped. Which is why... I ordered delivery. As heard by everyone in my room. I was told that for only one sandwich they don?t care. Do not order fromhere or go here. Read more
I will start by saying the young lady who was working the dining room register, gets 5 stars from me. Not only was she handling... the people inside, but door dash orders also. She kept apologizing to the customer in front of me, the couple and their kidsbehind me and also myself because the wait was ridiculous, could tell she was overwhelmed from lack of help (and in my opinion,she probably would have breezed right through the diner line if there was not a million employees standing around laughing andtalking with eachother!) . I felt awful for her, not only did her 'co-workers' completely ignore her (she literally had to askfor fries 4 times for the customers order before me) but they also paid no mind to any of us in line waiting..... The Group yesGROUP of about 5 of them just continued talking amongst themselves, laughing and having a grand old time, standing at the frystation. I stood in line for a little over 20 minutes, and the entire time there was only 1 customer before me. Never saw amanager once, no one seemed to be in charge or care besides that one girl... Finally got my food.. to get home and open the bagto find a small fry, not even half full, and a junior bacon that had 1 small piece of bacon on it and looked anything butappetizing, I didn't even eat the thing! To see customers in line.. waiting, And a co-worker that needs help, and not 1 of the5 people at the fry station did anything just go about a conversation and laughing away. Truly disgusted. I previously workedat Wendy's in Ashtabula, Ohio, I've never seen anything like it. I really just could not believe the situation, ( 5 peoplecrowding a fry station, not paying attention, goofing around isn't safe) Fun and conversation at the work place, is fine ... Butyou wait until there are no customers, and especially none in the dining room! Your getting paid for a job .. do it Read more