Reviews for Sonic Drive-In in North Syracuse, NY
The pull up ordering machines were a 20+ minute wait if I decided to do that. It was suggested by the very apologetic employee... that I use the drive thru (there was only two people working). I only wanted a hot fudge Sunday which they could not muster upas the machine was broken. The employee again was very polite and apologetic and I left getting nothing. Read more
Ordered a double bacon cheeseburger. No bacon arrived on the burger. Ordered tots with both meals. Got fries. Was so excited to... try sonic(there isn't a sonic in the state I live in) I won't be tempted to drop almost 30$ on fast food at sonic again. Wouldnot recommend. Read more
A couple months ago I placed an online pickup order. I pulled up the car port and pressed the button, I ended up waiting for... over a half hour only for no one to even come out, so I decided to just go through the drive through, which then took another 45minutes to an hour just to get to the drive through. Upon getting to the window, they didn?t have cookie dough for the flurry Iordered. Frustrating, but I gave them another chance for a DoorDash order last night. I ordered two double quarter pounders,chili cheese tots and a cookie dough flurry. One of the burgers had a patty missing, and both burgers weren?t even close tofresh. They tasted like they had been sitting out for six hours, stale burnt buns, old patties, cheese that was alreadyhardened. Instead of tots, I received chili cheese fries, which were edible unlike the burgers, but still not what I ordered.The cookie dough flurry had multiple chunks of what tasted like snicker pieces in there. At least with my first experience thefood was pretty decent despite having to wait nearly two hours for it, but the quality of the food I received last night wasabsolutely unacceptable. There are several other fast food options in the area, I would pick any one of them over sonic. I don?tknow if it?s just this location or sonic as a whole, but I?m incredibly disappointed that the only two times I?ve ordered foodhere there have been major issues. Get it together guys. Read more
Strike 1- no walk in customers. Strike 2- No order taking at kiosk. Strike 3- rude drive thru staff and refried food and stall... bread. Corporate needs to dive in here. These continuous bad google reviews here mean something. That this place is notoperating up to the standard. It needs to be fixed or shut it down. Just look at the lot. Pictures tell all. Read more
I brought my son here for a milkshake to cool down after his lacrosse game. we pulled in to a drive-in spot and were told they... are closed and we have to use the drive-thru. We ordered 2 milkshakes and mozzarella sticks. We literally sat in the drive-thruline for 40 minutes. If there wasn't a car behind me and a 2 foot drop to the next parking lot I would have left. So we finallyget to the window after 40 minutes. The milkshake were barely blended and the mozzarella sticks were not at all fresh. They werebarely warm, the breading seemed stale. Just all around a really bad experience. Read more
This is the third time IN A ROW that I have ordered the bacon double cheeseburger and it has not come with bacon. On top of... that, this burger doesn't even have lettuce or tomato. Also did not get any napkins either. Read more
Unfortunately there was only one thing that was good with my experience today, the tots. Other than that, I felt like no one... gave a ?. and the food/service resembled it. 2 cars in line and took 15 minutes to get food. Girl taking my order wasn?tpleasant. I was given the box of tenders and tots with the sauces on top with out a bag? I don?t come often but doesn?teverything come in a bag? Lol The topper, my tenders tasted like they were cooked at 9am and sat in a gas station warmer thinguntil lunch. I?m sorry and I hate leaving bad reviews but I just thing they should see this so they can step up their game. Ilike sonic!!! But this sucked. Read more
I've been stopping here once a week or evert other week since this location opened and EVERY SINGLE TIME they never have onion... rings. To this day I have not been able to get onion rings at this location. It's mind boggling. Why do they even have them onthe menu? Or do the employees just dislike making them? Service wise this location is very slow. If there's only 1 car ahead ofyou the girl comes outside and wants you to pay while you wait. My only concern is I rarely use cash so she's taking my creditcard inside and most times she does not bring it back. If another vehicle pulls up then she might but otherwise it's waiting atthe window for you. I haven't had any issues yet with my card but it's still a little weird. My guess is they are trying to dolike many McDonald's and get you to pay so they can clear the order on screen and make their drive thru times "look"respectable. 10 minute wait is a fast trip here and most times there's 1 car or NO ONE ahead of you. Sonic does have goodburgers though. The service at this location leaves a lot to be desired. Really though why have they never had any onion ringshere? It's a mystery. The person taking order always says their "sold out" I've never seen them sold to be sold out???? Read more