Reviews for Tim Hortons in North York, ON
The staff are really nice, but seriously every time i get a coffee from here it is burnt. every time. I got a tea once and it... tasted like water with sugar in it. Guys, you are a coffee shop! Learn how to make coffee! Read more
Heidi is a wonderful server, every time I stop by this Tim Hortons and she's there my day is brightened. She has fantastic... customer service skills and is so kind and helpful. She deserves a raise!! Read more
Rude employees and long wait times at this location. I think she's the manager or supervisor but she always looks like she's in... a bad mood and talks rudely to customers AND employees. I asked for a double cup at the till and when I requested it at thepickup, the other lady (supervisor) comes over and says that they charge for cups now in a rude tone. I ask how much and shesays 10cents. With the way she was acting you would have thought the cup would cost more than the mere 10 cents it was. Theycould have informed me at the cash register and I would have had no problem paying for it. This lady, however, acts like I'mtrying to avoid paying for a 10c cup. Unfortunately it's the only tim hortons within walking distance for me but they alwayseither mess up orders, forget items or take their sweet time while the line is all the way into Loblaws. Read more
I ordered timbits and noticed the person taking my order is putting a different flavor. I informed him nicely that i wanted a... different flavor and Instead of apologizing he gave me a very a rude gaze and tone saying why i didnt tell him earlier and isaid i only noticed last minute. ( i was looking at the menu). He then said " if you see something say something " and walkedaway from me. He is extremely rude. It seems like he was the manager, 10am Aug 27 and this location. I am very upset with thisperson. I just wanted to have my timbits and didn't expect to encounter something very mean this early. He shouldn't be workingthere if he is very rude. Giving me the TTC catch phrase is very very rude. Read more
there is a woman working in Tim horton Empress walk . she is really rude , she shouts at customers and also change the order to... what ever she wants , i ordered my sandwich on everything Bagel but she put it on biscuit. i asked her nicely where she puts myorder and she shouts at me that i don?t pay attention. Read more
I paid for my order using Amex then I didn't know that it did not go through so I just went to the pickup counter. The cashier... gave me an attitude with a hand signal telling me to come back to the cash and repay for me order. I told him sorry and askedhim why he had to be so rude and he winked at me (?) like I could just let it through - like no thanks. After paying for thesecond time it did not go through again and he asked if I was paying using Amex. I said yes and then he started saying theydon't take Amex, when literally the debit machine has the Amex logo on it (?) It's literally their fault for making me looklike I was gonna steal their $2 coffee and somehow gave me such a bad attitude with a hand signal like bro if I gave birth a fewyears earlier my son would have been your age by now. No wonder why this place got 2 star ratings. What a joke. Read more
I am always intrigued by places with many bad reviews and I love to check them out to test whether they are so bad indeed. To my... surprise (and I hope I am not going to jinx it) so far I've had only good experience at this location - but I have to admit thatI never ordered anything more complicated than medium double double and a muffin. first of all the location is really convenient- right by the entrance to the subway station, for those who commute to work or school in the area. I actually found the staffreally fast and kind, and nobody was ever rude to me there. it seems that it is a really good team and they do their best toserve heavy traffic there (fast food places tend to be understaffed these days, and there is only that much staff can do whenthere is a long line up and everybody is placing take out orders heaving forbid trying to customise as if it was a fancyrestaurant). anyways, I really enjoy going there - but I am the type who budgets a few extra minutes for my commute so I am notoverly stressed out if there is a line up or people are super slow with making up their minds while placing orders. kudos forthe staff for keeping high spirits and being so energetic and super patient in the same time! Read more
It is not often that I write reviews; but I wanted to comment on the customer service I have witnessed at this location... (December 2, 2022, 12:45-1:00 PM). Before I had placed my order, I noticed two team members (at the registers) were smiling andbeing very friendly towards other customers. I have also received a warm greeting by one of the team members - and this is myfirst time visiting this location. I have been to other Tim's locations that have provided mostly efficient service, and theoverall customer service was not at all bad. But the customer service I had experienced today left a positive impression onme. Thank you, and keep up the good work. :) Read more