Reviews for Sunset Foods in Northbrook, IL
Great job on the Thanksgiving dinner kit! Everyone enjoyed the meal. Thank you.
Generally i would give Sunset Foods Store #002 5 stars for quality, cost and customer service. However my recent customer... service experience on 10/31/2022 @ 19:24PM terminal 012 oper/cashier # 180 was the worst i have encountered anywhere till date.I went in to return a Gluten Free cake which i had purchased 2 days back, when a cashier lady came to help me immediately. Itold her i am a frequent customer, and have purchased the same cake multiple times and in the end told her the cake i wasreturning was stale and crumbling. As she took the cake she pointed to the expiration sticker which read '01/18' multiple timesalluding that i am returning something from earlier on the year - prior to which i had calmly told her multiple times it is notmy issue. Yet again she pointed out and enunciate another word "Gluten Free Cake" trying to show me the obvious. At this point icould not keep my calm and raised my voice slightly letting her know that being a person of color i can clearly read, speak andunderstand English and her customer skills were not kind, to which she started raising her voice. Things escalated further wheni asked for her manager and however her young colleague, who seemed to be in his early 20s, ~6ft tall curly haired Caucasianmale colleague stepped in glared at me while spurting out in a rude voice while comforting her "you go away and let him yell atme and not you..." while giving me the nastiest look. I told both the cashiers their demeanor was not acceptable and they cankeep the goods and the cash - as they kept on raising their voices. In the end she finally accepted that the date might havebeen an issue by the bakery. I have no personal issue with the female cashier, however i did not appreciate the way the younggentleman interacted with me. I definitely recommend he should go through some customer service training, as being from theservice industry and living in Northbrook i expect decent customer service. Once again as a frequent custo Read more
I miss Al Festenstein in the deli. I wish Sunset Foods kept him. He worked there 25 years. Being Al back. Please give him a... raise for all his hard work. You lost a good man over a couple dollars an hour raise???? Read more
I like to get my holiday brisket from them because they will slice it free if you purchase it from them. Prices were ok and they... had some nice pot roast cuts there too that I grabbed Read more
I enjoy shopping here. Everyone is so friendly. I enjoy getting your chocolate covered pretzels with the mini m&ms and my mom... enjoys getting fish from the fish department Read more
Had a wonderful experience with Nicole" The Pepper Roaster" Great personality and great sales person!!! You're lucky to have... her!!! Read more
When on the Northshore and need groceries, look no further then Sunset Foods. A Northshore staple. Staff is amazing and always... willing to help. Deli is awesome. Make sure you check out their fish department. Need dessert? Sunset Foods bakery is the bestaround. Read more
Overpriced market. Even more expensive than Whole Paycheck. Staff is helpful.