Reviews for Heritage Tile in Oak Park, IL
We are renovating a plantation home and ordered two subway mosaics from Heritage for our bathrooms. They are beautiful!... Excellent work and customer service. When our tile guy came up short they were on it same day and sent out more tile within aweek. Could not recommend this company more if you are looking for quality craftsmanship with old world charm. Read more
I have been wrestling with Heritage Tile for several months now. I've had a re-order due to their error, a reorder due to my... error, and a reorder due to expanded scope. I've spent thousands of dollars. Each time, getting an estimated delivery date or aschedule has been like pulling teeth. I've played phone tag with my "customer service manager", who likes to call back rightbefore she leaves for the day so I can't call her back if I can't immediately get to her return call. It is true that theproduct quality is amazing, but when it can't be delivered with a reliable delivery date or consistent with a timing promise, itreally throws off a construction schedule. And when the quality of the customer service pales in comparison with the productquality, the total package doesn't add up. Example: "Production will make every effort to have your order done by the end ofnext week. Please keep in mind that next week is a holiday week, so it will likely ship early the week following." Never mindthat I asked to be clear about schedule due to the holiday timing, and, that I was told the order would be completed in 2-3weeks, which ended today. Do not go with Heritage Tile, unless you have the luxury of a leisurely project schedule. UPDATE:they are a week later than the 2-3 weeks indicated, and, they've shipped the box ground. They could have shipped overnight giventhe scheduling issue, as it was a small order, but did not. I would do "zero" stars if I could. Read more
I called and spoke with a representative twice now, with promises to send a sample kit, but never received it.