Reviews for Dunkin' in Oakton, VA
I ordered ahead and when I arrived about 10 minutes later I wasn?t greeted and my order wasn?t ready. After having to get cat... shirt guy?s attention I asked if he had an order for me. He then rudely said I?m working on it. While fixing another drinkbefore mine even though I was the only person in there. On top of the horrendous customer service the bagel was tiny, nottoasted and gross. I will not be returning to this DD. Read more
Extremely rude and incompetent! They didn?t have the ingredients for my sandwich which they told about after making me wait for... 20 min. The woman in the front was extremely rude about it and refused to issue me a refund! I had to wait for another 10min toget my money back which the other employee practically threw back at my face. Will never go back here again! Read more
Stopped by to order donuts a few days ahead for my daughter's birthday. We were told by her school that they'd individually... wrapped donuts for parties. When I went in to ask about it the man behind the counter was shaming a mom for ordering her kidslattes. He screamed that it was her problem if she wanted to give her kids caffeine. Then when I was up he said that wrappingindividually wasn't something he would do and that getting them ordered was my problem and not his problem, but that he didn'twork in the morning anyways. Tried to call to talk to a manager but the phone doesn't work and of course he refused to give theinformation for his manager or owner. Supposedly DVM group, but I have yet to find them. Go to the one in Fairfax instead Read more
The most rude experience ordering a coffee. She scolded me for not saying things in the right order... Even though I had, and... had clarified multiple times. She then told me it would be $7.40 for a medium iced coffee. When I asked what made it soexpensive, she scolded me again that it's just how much iced coffee costs. And here I was thinking that this location alwaysbeing out of things was the worst part about it. Read more
I used to frequently come to this store then moved out for a while I hadn?t got the chance to come back, all I can say is the... change on this store is phenomenal. The manager Nelson was knowledgeable, knew how to make a great drink and definitely is agreat leader. Definitely coming back! Read more
Seriously sad that my sweet memories of Dunkin Doughnuts have been marred, stomped on, by this encounter. We weren't greeted by... anyone and it took quite a while for the one employee to appear to take our order. We asked for slightly, lightly toastedavocado toast (from menu). The menu photo showed 2 pieces of toast beautifully slathered with avocados. We were each handed ahard toasted piece of bread skimmed in avopepper. Yes, that's it. Mine was plain @ $3.59 and my husband added bacon so his was$4.79. Check the pic! Too much time and money for too little food with very little taste. Read more
Avoid this store if you can...possibly the worst service provided among all Dunkin' stores. Last week, I placed 3 dozen... 12-varieties of assorted donuts at 7:23am for my son's class. When we went to pick up at 8:55am, the staff failed to recognizemy order and did not pack the order in advance. The assorted 12 varieties became 6 varieties. Staff were pointing fingers ateach other and a staff member said she did not know as my order was placed prior to her report to work. No apology and offerwere provided. However, the corporate customer support was great, it responded quickly to my email and apologized andcompensated me for the inconvenience. Read more
Consistently have no doughnuts left by 1130am