Reviews for Pancheros Mexican Grill in Okemos, MI

I got almost zero rice with my scoop and when I asked for more the guy quickly said I?d be charged extra and wouldn?t budge even... though I barely got any. Never coming back the dude was horribly rude. Read more

This place is TERRIBLE. Every time I have to pick up orders here the employees don't acknowledge my presence. I have to stand... there where the orders are picked up (which is obvious Im there for pick-up)for a very long time. They started to make the orderafter 6 customers have already ordered. They don't seem happy to be there (night crew) and overall I don't have a goodexperience here. They should not offer delivery if all they are going to do is start making it whenever they feel like it. Ihave to stand there for a good while reporting the order as "Order started when I arrived " plus text the client to tell themwhat's going on multiple times and sometimes there are other drivers there sitting around waiting for their order as well. Thiscould affect delivery drivers times in the app, therefore getting a low rating/late delivery is possible. I stopped takingorders from here. Oh, and in one incident the store put some weird address sending me to a dark away field in the middle ofnowhere looking for "3545 Meridian rd" at 11+pm and that address doesn't even exist... the customer was right in front of themin the hotel by the way. Read more

I'm giving it 3 stars because I love the food. However, I got take out today and was appalled with how the manager was treating... the 2 employees. He was truly abusive to them. While the girl was ringing up someone's order he stood over her screaming at herasking if the queso is in the bag. It took her a minute to answer and he got meaner. She looked very nervous and bullied. Hecontinued to scream at them, throw his hands around and he was truly so mean to each of the employees. It made my stomach hurtto watch it. The employees were very quiet and nervous looking. I ended up saying something and he started yelling at me. Heshould have been deeply grateful that they were there working and doing a good job. This manager needs to be fired. It's hardfor businesses to find workers and with his abusive attitude he will destroy the restaurant. It was sad to watch. I reported itto corporate and I hope something is done about it. This happened late afternoon on Thursday, Oct 27th. Read more

I can?t say enough good about Pancheros food quality and customer service. I placed an orders for 55 burritos for our football... team (with special instructions) and they not only made them perfectly (and big enough to fill up our big boys), they were righton time and really professional and kind. It?s not easy to fill a big order on time, tasty and hot. I highly recommend tryingPancheros when you are in the mood for good Mexican AND the price was great (their per burrito price is several dollars lessthan others in the area). Also, the assistant manager, Lawrence was very professional and made sure I was happy with theservice. Thank you! Read more

Today around 11am. The one guy working in there was not busy but still rude and short with us. The burritos were not mixed and... thrown together without care. Do better. Read more

Wow on the portions in the burritos. Lets just say my husband took 2 days to eat his 2 burritos because awhile back even with... the extra meat, they were rather small. Very nice staff too. Read more

Was very disappointed tonight. Been coming to this poncheros for 12 years. Came in at 9:15pm. Over half of of options were not... even on the line. Other half of line was maybe 5% to 10% full. When I asked why they said it was because they close at 10pm. NowI have worked food for many years and a stickler to have everything done so I can walk out as soon as possible after close butnot when it effects the quality of your job. Take a lil pride in your work ethic. Tonight was pathetic. Was sheer laziness. Tohave 3 people working and nothing prepped or even doing anything to replenish the line was just sad. Just having a jolly timewith no sense of work ethic just showed how much they truely didnt care. I want them to enjoy their coworkers and theirenvironment but your at work and that comes first. Try atleast. I can understand OMG we were slammed and they were working toreplenish the stock. Shoot I've tipped their many times in the past. To say cause we close at 10pm was pathetic excuse to checkout early. Im easy going would of completely understood a rush and would of been sympathic if they were trying. Was not thecase. Talk about not even doing full scoops so they wouldn't have to cook. If my niece had not been there I would of walked outand refused to pay for it. Check below for pic of not even half full a container. Waste of $22. Read more

Ordered a bowl for take out to try this place for the first time. I paid extra for extra protein and guac but realized once I... was home that I got neither. The bowl was mostly rice. The bowls at Chipotle are about 30% larger and you get more of everythingso I?ll be sticking with them. Read more