Reviews for Subway in Old Saybrook, CT
I love subway and to not to my surprise subway was good again
Such great service. Love everyone there. Food is always great and made fast. There owners are very nice people.
This place is small but neat and tidy. People work their r very welcoming and nice.
They don't participate in any advertised deals or coupons. I had a footlong tuna and it was perfect.
Placed an online order & went to pick it up (30 mins later) only to have them tell me my order wasn?t ready. They called someone... and then the person on the phone told them my order was ?cancelled.? I never cancelled the order, showed them on the app that myorder still said it was ready to pickup, and not cancelled, and they proceeded to argue with me and tell me I was wrong & that Icancelled my order. I showed them multiple times the phone screen showing my order but eventually gave up because the womenworking kept arguing with me rather than just making the order or refunding me. They refused to refund in store and told me itwould be refunded next day. The next day came, and the charges for just shy of $30 went thru. I called Subway customer supportwho advised me that my order WAS cancelled by the store, and that they should?ve been able to refund me. I have called the store3x, they hung up on me twice and they?re telling me they can?t do anything. They finally gave me the managers cell after I letthem know I had spoken to corporate, and I am currently waiting for a call back. All this over $30 they could?ve just refundedor made the order while I was there. Needless to say I will no longer be visiting this location, and the customer support fromSubway headquarters noted they would be investigating this location as it isn?t the first time they?ve received this complaintfor this store. I will note - when Santos is working I have never had any issues with my orders. Just with the females working1/28 & 1/29. Read more
Great subway; It may sound odd, but not all subways are alike in my opinion. Aside from being franchises, I've noticed they all... don't taste the same (seriously). However, THIS subway has always been delicious! Never fails me. Read more
Do not go to this subway! Sandwich unit is cross contaminated. The staff is rude and talks back to you when you are trying to... order. When I asked them to get tomatoes free from contamination they replied back with. " It is on the other side of thecontainer..." Let me tell you .. that is cross contamination... Even after telling her I have an allergy to the product causingthe crosscontamination she was refusing to grab from new not contaminated container. Finally she went to the back with so muchattitude and returned with new tomatto slapped it on my sandwich and said "there... Now what?" She continued to Ibe rude to methe rest of my order.... Had horrible food poisoning last night. And today I am still feeling sick... NOPE Read more
Very nice the owners r nuce and the place is super clean