Reviews for Charleys Cheesesteaks in Olympia, WA

I?ve eaten here before, more so at other locations across the the country in my travels with the military. This is one of those... stories where you zigged when you should have zagged. I usually get a 3 cheese steak sandwich, normal fry and go about mybusiness. Today thanks to modern day advertising and marketing I got the old school cheese wiz steak. I like to watch them cookit just cause, I like being sanitary. Right out the gate the lady cooking out mushrooms and peppers on the thing which for mewasn?t bad so I just said it was okay and proceed anyway. Than she put the normal 3 cheese on there and than it melted and shepulled it off realizing she used the wrong cheese.I should have not been so nice there as I watched her put about half the steakin the trash and at $21 for this meal, I want my moneys worth as do most customers. She apologized, her manager is watching hermake the food and supposed to be training but didn?t see anything happening there. Than came the grossest, she dumped so muchcheese wiz on this thing I couldn?t make out the beef anymore. I already lost half my steak, just give me half the cheese. Sheapologized again and gave me my food. Manager or whoever was training her didn?t give a rip about a customer getting what andthe amount he payed for. To Charlie?s advantage today I was in a mega rush, took the tray sat down ate my fries, attempted 1bite of the cold liquid cheese sandwich and threw it away. People mess up and I understand that but if you?re supposed to besetting the standard As management it?s by example. Should have helped out your crew a bit more is all. To be honest I?m notgoing back, $21 is too much to pay for that experience again. I gave 3 stars to the memory of the other Charlie?s I have beentoo. Read more

I like charley but this one is so slow. I waited more than 15 mins while there were hardly anyone in the mall in the... morning? They also won?t call you when it?s done? Read more

I don't even want to give these guys 1 star. I made an appoint to help out someone in need who needed a drink on this hot summer... day. She wanted a soda. My total was $2.00. I gave the cashier $5.00. The cashier asked me if my money was real! I am appalledby how I was treated by this company and i.will ensure that everyone knows not to come here based on their discriminatoryactions today, Saturday 6/25/22 at 2:30 PM. YOUR cashier needs to be talked to because this kind of action towards an upperclass woman is not acceptable in the slightest! Read more

The woman who took my order was mundane, unenthusiastic, and reminded me of Wednesday Addams. I loved every second of it! The... food is top notch quality and served in a timely fashion at peak lunch hours. Definitely going to return! Read more

The food is normally pretty good, but the older lady that is always at the cash register at nights always has an attitude and... seems to not understand that if I?m paying 70 extra cents for each drink to get extra strawberries every single day when I eathere and and spend a minimum of $35 I don?t want to be given an attitude when I ask for what I pay for. It?s at the point thatif I walk in and see her I turn around and leave because I know I will get ripped off and attitude. I?ve definitely startedgoing back more since I now see her on grill and not register, so I have no problem changing my rating I?m glad Charlie?sactually listens to there customers. Read more

This place is terrible!! The young kids just stand around and play and joke instead of making food. I understand the short... staffed in some cases but this was a case of lazy employees. The guys seemed to be irritated that the young girls were nothelping. This is the second time I?ve came in a month. I will try again never at this location!! Read more

Could use a better system for getting orders out. Order took 30 minutes, and a few people waiting ended getting a refund because... it was taking too long. I get that food service gets stressful and businesses are having a tough time finding staff right now.The two dudes making food seemed a bit flustered, which happens. What I didn't like was the cashier wasn't do anything to helpthem. She was just taking orders and telling the guys to hurry up because they were going too slow. When she didn't have ordersto ring up she was literally just standing there watching the guys on the grill or telling them to hurry. She could have easilyjumped on fries to help expedite orders. If she was handling fries and taking orders, that probably would have helped keep thequeue from getting so backed up. People were not too thrilled realizing that there were about 12 orders ahead of theirs thatstill needed to be made. Read more

I haven't been to a Charley's in ages, and this one did not disappoint! This is a food court location in Capital Mall that is... largely deserted in this time of coronavirus lockdown. Everyone wore masks and gloves, as did all patrons in the mall that Icould see. The chicken philly was top notch! I was surprised to see the pickles on there but didn't mind them. Most of myCharley's experiences have been in US airports, so this was an interesting difference. They also have nice to-go boxes ratherthan simple bags, nice touch. Great service, will return! Olympic Otter Read more