Reviews for Chuck E. Cheese in Olympia, WA
The pizza was good, better than some places out there. The service Here seems to be understaffed, long wait lines at the... counters, and the pizzas took more than 30 minutes. It's a kids place though, so they bided their time with the games. The"minutes" is new to me, what a great idea. That way these kids can just play unfettered for an hour or so. Read more
I had two grandkids (8 and 5) for the day and decided to beat the heat and have some fun. I have never been and asked the girl... taking our order how it all worked. I was told you can buy minutes it a set number of games. I purchased what I thought was aset number of games for each kid. We find a table to set our stuff down and go search out some Games. About 15 minutes in andout pizza was delivered so I had the kids come eat while hot. Of course they only had one piece so they could go play again. One game didn?t work so I told a staff member. She?s like oh that?s to bad. I had to ask if we got our one play back which shesaid hold on I?ll get someone. A guy comes out, adds water, tries to play the game and still nothing. No compensation oracknowledgment. Then we go to play different games with our card and the machine quickly flashes time is up. I didn?t purchaseminutes. I asked for the set number of games. So we went to cash in our 15 tickets on our cards and I explained all this tothe same girl and again zero acknowledgment. Then asked if I wanted the cards back and I said no, not knowing I paid for thethings. The kids here hate their jobs and you get zero customer service. Pizza was alright. Won?t be back. Read more
A fun memory for my young family members. I like that you can do minutes now instead of just tokens. I think it was also time... limit to set for the family. All the kids had a blast, even if the older and youngest. We were lucky to go when it was not toobusy which helped in the fun. Read more
Fun place to take the kids! Lots of games.. I miss the old ticket system as it felt more rewarding, yet it is way easier using... cards to manage your tickets and points. They offer unlimited plays for different intervals (30min, 1hr) etc. They also havepoints. I find it better to have a point card vs time card for younger kids, I think you get more value from it. Though withan older kid 7+ a time card could be better value. Their pizza is actually really good compared to other places. Their pricesfor food reflect good quality. I remember the old days when the pizza was cardboard tasting. It's definitely improved! Thestaff have always been great at this location! Very friendly and curtious! I'm glad this place made it through the worst partof the pandemic as I always get a new photo from the car ride each visit (see photos for example). Your tickets never expire,save them up to redeem them at the counter for various toys or even cotton candy. They host birthday parties here, so inquirewithin! Read more
Came here with my wife, Daughter, and nephews, Pretty decent experiences with staff trying their best, Although a couple... mistakes happened at the ordering counter due to the front staff being unable to properly hear me over the other patrons andmusic. Pizza was good even with burnt crust. Stuffed crust was the best to me. None of the stage/party tables were being used.Convenient timing had mostly polite other patrons but luck is not always in your favor. Read more
Edited: Owner Responded quickly and gained them 2 stars on my review, I definitely appreciate that and as you can see my... pictures gain views like insanely fast so attention would be best as good attention and not bad attention. Some places won'tever recover from my pictures like the blue ink in my pizza from a place in Oregon but most my reviews are good ones and I hopethis one turns into a good one too! Thanks for the quick response, I'll update this quickly as it changes. My son got 4 piecesof candy and a 5" ball for a thousand tickets. My friend went with a 10 person party, paid for 3 pizzas and got 1. They wouldn'trefund and instead offered her to take pizza home after the party was over.. this place is legit stealing from customers. I justread other reviews about the staff there. Sorry but this goes on my bad list of do not visit.. and I'm pretty popular. Badplaces don't deserve good customers. Also your letting kids run around touching and being in each others bubble... Spreadingdelta variant.. this is bad place to be. Photo of the 500 ticket ball, this ball + 4 jolly ranchers was a thousand tickets. . .Wow. Read more
Didn't get food this time but last time the pizza was pretty good. It still looks good. No more slide/jungle gym thing anymore... since Covid started. They completely removed it, added more games and spaced everything out. It's always surprisingly empty whenwe go, which is honestly nice. The gate greeters always check to make sure kids are with the correct family according to thestamp they give u when u leave, which i will always appreciate for safety reasons. Friendly staff, very clean Chuck e Cheese.Got pics with the mascot too! Read more
Rian was a great manager. He made our Chuck E Cheese birthday party reservation a good idea. If you see this, thank you Rian.... His staff was very supportive and hospitable. The kids thank you. Read more