Reviews for McDonald's in Orem, UT
Flies. Flies. Flies! FLIES! Whoever oversees this McDonald's cares nothing for you or your food. This will be the LAST TIME... AT THIS LOCATION! Only advice I can give you is rip your meal apart looking for flies, because the chances of having onesquashed in your burger is INCREDIBLY high. Food codes are being broken. No question about it. Read more
There were so many flies inside. I ordered prior and went in to pick up. I had to leave my husband and take my child outside... because there were flies flying in our faces. There were probably around 15 flies just in the lobby. I wonder how bad they werein back. Tables were also dirty. Food was done quick though. Next time I'll just run into Walmart and grab something. Read more
So disappointed and frustrated with this location. Aside from the fact that they literally do not offer Root Beer (but it's... available to order on the app), they are so disorganized. It's chaos. Doing renovations is fine and great, but when a group ofpeople make their own orders online we're obviously going to pick it up inside. But then we walk in (lobby is unlocked) and theytell us the lobby is closed. We already placed the orders so we have to go through the drive thru. They have no idea what to dowhen we say we have 4 mobile orders and just tell us to pull forward. We pull forward and they only give us two of the ordersand only half of mine. They don't know what to do again, another worker comes to the window and says "It's because you didn'ttell them your order number before." No, we tried to, you told us to just pull forward. They give us the other order after a fewminutes and tell us thanks and to have a good day. I still did not have the other half of my order. It's not too complicated toturn off options like in-store pickup when your lobby is closed or certain menu items when you literally do not stock them.Taking a long hiatus from this location until they get their sh*t together (so probably permanently). Read more
thanks mcdons, also didn?t get my nuggets or buff sauce. i?m mostly upset about the buff sauce.
This lady right here ignored me as I stood at the counter for help. Another employee came to assist me and my son. All the... tables were messy. I asked for a wet towel so I could give them a hand and wipe down the table's. She clearly heard me askanother employee for a wet towel and she played stupid like she didn't know what I needed. Point is this restaurant is a messalong with the employees service and attitude towards the customer's. Management has been very poor at this location. ThisLatina does not represent all Latinas. She needs to be retrained on how to act right, serve right, and to remember customer'spay good money for good service not to be treated like we don't matter. Read more
I didn't even want to give it a star, This place is completely rubbish, dirty restaurant, no napkins, no soda cap, no ketchup, a... soda machine was filthy. We had to go to the counter to ask and wait for the goodwill of the people who work there to answer mywrong request, my deluxe package came very strange, I was with children, thank God nothing happened to them because they askedfor nuggets, milk shake fries but i didnt feel in the hospital last night from food poisoning i had fever, diarrhea, my bodyfelt weird, it felt like it was going to die, i had all my foreign body, had cream developed on the floor, flies, nobody o Thegarbage full, the bathroom unfit to enter, the place the door and the clean, it was so dirty and smelly, please don't waste yourtime on this one. if you don't want to get sick don't go there. Read more
Remember several years back when McDonald?s had a really bad reputation for being dirty and gross? That was probably because of... locations like this one. One of the other customers inside had a big greasy, drooling dog (not a service dog) and none of thestaff cared or said anything. Every seat/table was disgusting. The self order kiosks didn?t work and the staff seemed annoyed tohave to take an order and took their sweet time with it. The bathroom was a wreck and the floor was so greasy you could bellyslide like a penguin if you wanted to. Read more
Went through the drive thru and didn't get some things, no big deal that's understandable, what is not understandable is being... "shh'd" by an employee who said she was off the clock and couldn't help me. What is not understandable is waiting 15+ minutes atthe counter with no help while employees were standing around talking. I've worked fast food before, it can be very overwhelmingsometimes, but the management here needs to step up and lead the team better. Read more