Reviews for Chili's Grill & Bar in Orland Park, IL
Deb is absolutely fantastic. Her personality is perfect for this establishment. She cooked the food to perfection and with love.... She is the general manager but because they were short of staff, she stepped in like the Boss she is! All i can say is, ask foeDeb!! isisisperfect fo Read more
Don't misunderstand the one star rating, Google MAKES you give at least one star, it is not deserved. Aweful service, brown... guacamole, soft stale chips, and cold food. That sums up our visit. Literally more employees than customers during our visit. Noexcuse for any problems at all. We switched to this location after having bad experiences at a location much closer to us. SadlyI will have to be Done with Chili's all together now. Read more
Our take order was not as it should be. We asked for extra rice and extra tortillas. We only got four tortillas total for two... orders of fajitas. My chicken fajitas looked like they were not grilled but either put into the microwave or poached. I havebeen on hold for over 20 minutes waiting for the manager to pick up. I understand they might be busy but to leave someonehanging on the phone isn't a good business practice. Chilis has gone down in service and food. I guess they don't want ourbusiness. Read more
Beware of this location. My grandchild turned 6 yesterday and we celebrated here! Turned out to be the worst idea ever from... beginning to end! I asked for everything that should've been part of service ???? Waitress had a bad attitude! Broughtpartial plates! Some of the beverages were horrible! Better experience at other locations! I will never visit this locationagain! Thanks for NOT making the birthday celebration special! Read more
My boyfriend and I went to this Chili?s on May 13th, and the first water glass they gave me was dirty and there was food under... table. We felt really uncomfortable having to step on food and I felt grossed out by dirty cup, I had taken a sip out it beforeI noticed. When they sat us down at the table it was wet and we used our menus to fan it dry. I noticed throughout my time therethey didn?t sweep under any of the tables after guest left from them, so the floors stayed nasty. I think it should be standardto quickly sweep up fallen food after each group leaves. The waitresses that helped us were very nice, & thorough and the foodwas surprisingly really really goods Read more
Chilis changed their chicken fajitas in recent years, the chicken used to be grilled and you could tell it was grilled vs pan... heated. When they made this change, we stopped going to Chilis because the Fajitas were the best on the menu. We returned a fewyears later only to discover the other food quality was either reduced in quantity and quality seems to have also taken a hit.Went back this year after a long hiatus and the fajitas haven?t changed, they?re not bad, but nothing like they were before.Overall not bad, but was better before. Read more
The Manager on duty was terrible! She doesn't know how to talk to people and even fussed at the host for contacting us and... another group to be seated (apparently the hostess wasn't suppose to). She started sweeping around us as we were eating laterdown the line. That was very disrespectful because dust circulates when sweeping. The Mgr assisted us at first, then beganassisting another table, that got there 15 minutes AFTER us but got their food before us. She was very attentive to that group.She never brought us water or silverware. Eventually Veronica became our waitress, she was very nice and customer service wasexcellent. She checked on us throughout our time there. Our food finally came and it was hot, fresh and delicious! I orderedChicken Fajita dinner, Cajun Shrimp Pasta, Tex-Mex Cheese Fries and Cheese Cake all for $25! I didnt post the fries or cheesecake because they were already gone before I could blink lol. My sister ordered the same thing except she got Molten ChocolateCake instead. Hopefully anyone that eats there, gets Veronica as their waitress. Read more
I absolutely love this Chili's location. Deb is so amazing!! She checked on us to see how we liked our food and if there was... anything we needed. She was so outgoing and personable. The restaurant was spotless. Our waitress Gina was so sweet and got myspecial order right on the first try. The food was fantastic and the atmosphere was so family oriented. Read more