Reviews for Panera Bread in Orland Park, IL
Went for the first time to this location after moving from the location in Michael's Plaza. Person taking our order looked like... he didn't want to be there. He takes our order, asked for a pick two. Got charged for a chicken sandwich and soup separately andthen they took forever to get an iced coffee to me. When I finally got it, it had so much milk that you could not tell it was aniced coffee. The employees at the old location knew what they were doing. Not going to be coming back to this location anytimesoon. Read more
I?ve been to this Panera multiple times and never had an issue. Always fast and delicious! While I was eating my broccoli... cheddar soup, I took a spoonful into my mouth and felt something sharp and hard. I don't know how it ended up in the soup, butit looked like a piece of plastic. Kind of disappointed. Read more
This place has gotten so much better. I think they got a new manager. Mac N Cheese used to take 30 minutes to prepare for a... pickup order made inside the restaurant 4-6 months ago. Last two visits these last few weeks i had my mac n cheese within 5minutes. They are getting better! Read more
When did Panera Bread get this bad?? I haven't ate at a Panera Bread in years but recalled they always had really good salads... and sandwiches.... well not anymore!! I ordered the BBQ Salad and Signature Chicken Sandwich. The BBQ Chicken Salad was thedriest salad I've had in years, with no flavor, uniqueness or complexity to it (more sauce couldn't even save it). Might as wellbuy a to-go supermarket salad with BBQ sauce... you'd enjoy it more. And why were there potato chips in my salad??? The $11Chicken Sandwich was dry AF too. Completely not worth it! Wish I could go and get a full refund. SO disappointing. Read more
if I could leave zero stars I would. The service we received was beyond disrespectful. The young lady who served us had... disgusting attitude. When I received my meal I was greeted with terrible attitude. i waited to get home to eat my meal andstarted off with the chicken noodle soup. It was beyond salty, like drinking the atlantic, the chicken in it had a green tint.The iced tea i received to attempt to wash away the soup was beyond disgraceful to my tastebuds. so lastly i moved on to thegrilled cheese. No way you can mess up a grilled cheese right? WRONG! HOW DO YOU LEAVE A PIECE OF PAPER IN A DAMN GRILLED CHEESELIKE COME ON. So to conclude, this business should be closed. Read more
Just want to give thanks where it?s due and big thank you to Megan @ this location! Had an order delivered and we suspect the... delivery driver took the bag of the side baguettes out of our bag before being delivered. We were a little bummed since mycoworkers and I love the bread! She did her best to make it right especially since it is a third party that does the deliveringand she checked the bag before it went out. I know it?s hard working in customer service right now, especially involving foodand delivery orders so I just want to say I appreciate your dedication to making the customer experience a great one! Read more
Most places are short staffed so I totally understand and have patience knowing how hard it is, yet I was still provided with... great service. My mobile order came out pretty quickly, around 5 minutes which I expected to be longer especially since therewas a lot of people waiting for their food and it was a Saturday. I was impressed and everything tasted delicious. I made arequest on my order also and they followed through with it by putting certain ingredients on the side and I was pleased! One ofthe workers was also super nice and friendly who gave me my order! It speaks volumes when it?s busy yet you can still remaincalm, professional, and make others feel good. Read more
Absolutely a mess. Place was so dirty. I had to wipe my own table down with wet napkins. My son had warned me about them... earlier that day. Cashier was useless. I asked a question, she said, I don't know. Don't you think you should find out? Neverasked what I wanted with my sandwich, had to ask about a dessert for .99 cents. Unacceptable! When I went to use washroom, girlswere standing there on their phones, should be cleaning. Read more