Reviews for Dairy Queen Grill & Chill in Orléans, ON

I first thought that a terrible experience here was hopefully an isolated incident. I thought maybe the new kids working there... would get the hang of it but after 3 more visits due to proximity to my place things aren't getting any better. Received somechicken bacon? Wraps (instead of my order) that were like chicken with a salt and raw bacon soup instead of the Buffalo chickenwraps that I actually ordered. Pretzels came without their sauce. And 4 large blizzards were completely melted. The kidsdon't bother waiting for the food to finish before making the blizzards so they sit for 15 minutes before the food even comes. I never used to experience these problems at dairy Queen then again these are my first trips in many years. I went 4 timesthis summer and each experience has been awful. 3 of the 4 orders were just plain wrong and the other wrong and poor quality. Disappointed that dairy Queen has turned into this. Wasted a lot of money on a family size meal today. Read more

Wow!! I am absolutely amazed by the cake decorations. I ordered my daughter's Roblox avatar cake through email. Response time... was amazing! I just sent a picture and detailed my dates and the type of cake I want. I just picked up the cake now and I amblown away by the details and beauty. A BIG Thank you so much to the Élise @ Orléans DQ.???? Read more

Very impressed! It has been months since my last visit, and back then, the facilities were not very clean and you could see the... kitchen from the counter and it was very dirty and disorganized.... but NOW WOW!!! CLEAN, very nice staff, they were verypolite, and you could see very nice group dynamic (they even sing together). There were people / families sitting outside andinside. Cannot wait to go back!!! Keep up the good work!!! Read more

Worst Blizzard I ever had. I had my son pick up a very cherry blizzard. What I got was basically a cup of vanilla ice cream... with chocolate flakes. There is no hint of cherry at all. I might as well had a vanilla cone rolled in chocolate flakes. What awaste of time. Take a look at the pick compared to the pick on there app. Mine is white, theirs is super pink/red withcherry. VERY disappointed. I had one a few weeks ago at another location and it was amazing. Read more

Last time I ate in the fries were gross and cold, my moms chicken wasn't cooked properly and just today ordered off uber eats... cake and dinner for a little birthday dinner for my boyfriend as my son is sick and they completely forgot to give my deliverydriver our chicken. The response I got after calling several times was "there's a lot of new people and its busy" well all I cansay is train your employees better. Read more

My one and only place to get ice cream cake. Love smelling chocolate in the air. People working there are very nice.I have... never had bad experience, waiting little bit yes, but when there is great yummy treats at the end of the line its worth it. Read more

The restaurant was not clean/well maintained. The seats both inside and outside were dirty, and the floors had a lot of... noticeable debris and garbage. Right in front of the cash someone had dropped their ice cream and it had melted into a hugemess, and while the staff was aware of this they didn't clean it during my visit of 10 minutes. They seemed to have enoughstaff, but the staff seemed very undertrained. Read more

Words can?t describe how impressed I was with my cake order! They made my two year olds dream come true with her one bday... request, ?pink?. Cake was also delicious! Read more