Reviews for Tim Hortons in Orléans, ON
Staff is too slow, they need staff that can handle the volume of customers that consistently fill drive thru and walk in lines.
Went in asking if they had any french vanilla cappuccino Keurig pods. The young cashier didn't know, so she went to ask someone.... I don't know her name, she was an older lady. When she came over, she asked " what do you want?" She clearly needs more trainingin her customer service skills. Read more
If I could give this Tim Horton's -10 stars I would. This has to be the most incompetent incompetent and slow Tim hortons in all... of Orleans Orleans. I have done drive-through and In store dinning. Besides the fact that they are slow they have messed upour order a number of times and I just can't fathom why I have to stand 30 minutes in line to get it to then once I pay in waithave to remind the person 3 more times about that I'm waiting for a tee somebody needs to go in there and actually handle thisTim hortons and make it efficient otherwise just close it down. Read more
I am never coming back to this Tim hortons, we place an order a week ago it was all wrong, then called at the store their... assistant manager Shagan was super rude and wasn?t trying to help. After a bit of back and forth, she told me that I could comeback I would get the same stuff on the house. So I went back through drive through, the cashiers were very ignorant about theissue, kept repeating to come in to the store, but I was in rush. Super bad experience. Would never recommend this place or evercome back here. I would give it zero stars if I had the option. Read more
This franchise deliberately overcharges by playing around with the way you order items. I ordered a steak breakfast sandwich... meal with a large coffee and a bagel with tomatoes and lettuce with a large coffee. This order usually comes to 12$. Today themanager charged me a steak sandwich with a large coffee and a BLT meal (no bacon) with a large coffee, the total 18.40$. Thismanager refused to change the order and used the fact that it was the morning rush to force me to pay. I regret it, I shouldhave left empty handed with all my money. Look at you receipt, this is stealing in my opinion! Read more
I'm never getting the same tasting coffee. I think it's being diluted nowadays. It's disappointing. I now just make my own... espresso and coffee blend in the morning with distilled water for the best tasting coffee anyone could make. Costs me no morethan a dollar and I only the need one coffee! Read more
This Tim Hortons is busy because of its location and not quality or customer service. Consistently poor customer experience... inside the restaurant. I?ve heard negative comments about service from people waiting in the line and I agree. Signage is poor- the mobile order pick up ceiling sign is missing so it?s not clear. Covid-19 signage and directions are confusing andinadequate. Both doors are open but only one has any signs about Covid. Arrows are taped on the floor but it?s confusing whichway to go since they?ve worn out and now they?re just lines. Only one kiosk has a sign taped on it so the other one looks openfor business - it?s not. Why not just turn off the machines completely? Why 2 stars instead of 1? Well, they did get my ordercorrect. Mind you, it was just a black coffee but gotta celebrate the small things... Dear franchise owner / manager, some TimHortons improve over time. Over the past two years, this one doesn?t seem to have improved. I try to avoid this one if Ican. I?m more than happy to change my review when things improve. Feel free to respond to this review. Read more
Considering the line up for the drive thru was a bit too long, the staff were very efficient at getting orders filled fast