Reviews for St. Louis Bar & Grill in Oshawa, ON
I read the comment from the Carly Horler person and entirely disagree. I was present at the bar when this situation unfolded.... The staff were professional honest, and quickly made an attempt to contact the manager on her day off to let her know what washappening. The assistant manager on the phone was nothing but kind from what I could hear on my end. Customer service here isalways a 10/10. felt the need to update my review to address this Read more
Horrible customer service and unwilling to refund me for completely messing up my order. I placed an online order and when I got... home I discovered that the food was cold, the sandwiches didn?t not look at all like the photos or match the description of thefood, and the toppings were wrong, despite being written on the order note stapled to my bag. I called and asked for a refundand the manager said they don?t do refunds. Don?t worry, they?re able to take your money and mess up 3 things on one order buthave no system to process a refund to make up for negligent errors. After telling the manager that I didn?t want any coupons forfree food, I wanted my money back, she said well there?s nothing I can do for you then and hangs up on me. Location will notanswer my calls now. Clearly she shouldn?t work in customer service or as a manager if any customer who expresses frustrationover multiple mistakes on one order deserves to be hung up on and ignored. Read more
Sunday afternoon, my husband was craving a buffalo poutine (which was amazing) only reason I?m giving an extra star. The server... was friendly but we were sat at a dirty table; every single one in the bar area had sticky spots. I counted 5 staff standing bythe bar/kitchen talking about their personal lives while we had no quality check, and went over 8min without a refill on ourdrinks. Perks of having cp24 on the tv we can actually time our wait.. I?d not have that on if the service is slow because ofchatting. Every table around us was complaining. Get better there girls I?ve been in the industry for 12 years. Read more
I really enjoyed the plant based wings and the for the fact that they even got the right shape and it didn't look like I was... eating a chicken nugget. It was very nice. The service was excellent on my first visit. So much so that I convinced my friendsand family to visit this establishment for the service. Sadly they were not as impressed. Had to return to see for myself andunfortunately I had to agree. They got my drink wrong three times. The waiter seemed more annoyed than I did and that I did notenjoy his drink. Not once did he give me an apology for his mistake. The fries made up for it. They have the best fries! I alsofell in love with the Cajun honey hot cauliflower bites! That was fantastic! ** Update ** one waiter cannot ruin the bunch thatare absolutely amazing! I visited the same location once again yesterday and order the plant-based beyond meat tacos and friesand I have to say they were probably the best I had ever tasted! The service was on point just like it was the first time Ivisited! Read more
A small group of us ate here tonight. We had the burgers, mozzarella sticks, St. Louis poutines and drinks. The server was great... but the service was very slow. They might have been under staffed or something. We tried to order a tequila sunrise but ourserver said they had no orange juice unfortunately. We sat on the outdoor patio which is nice. The music is very loud. It isdifficult to have a conversation because of this. I hope that they can improve the service time next time we visit. Our food wasserve with a nice presentation overall. Read more
Literally such a good place, the food is so good but our server was the best part of the whole experience. Our waiters name was... Gary and honestly he couldn't have been any better. He was super nice and really understanding of all our wants. He also did waymore around the place then he should have. He was a waiter and the bartender and gave the place a lively atmosphere while theother two waitresses where talking in a corner together. Good luck with your firefighter career Gary! We will be back in a weekfor more wings don't worry! Also Gary needs a raise! Read more
Good evening. I just wanted to say that the experience that I had on Friday was amazing. Food was great, but the service was... much better. It's hard to find good service nowadays. Alannah was our waitress for the majority of the night and Claire tookover when Allannah's shift ended. From start to finish, this place has a team of people that will make your experienceenjoyable. This is a review from an experience I had 4 days ago. I hope you realize how great the place is, and howwonderful those to servers were. Sincerely, Darryl Hudgins. Read more
Nice ambience, good poutine, nice staff, and superb cocktails. I still miss their grilled chicken poutine which they dont have... any more. Read more