Reviews for Second Cup Café in Ottawa, ON
I feel like the matcha tea latte is not very good just because the matcha powder itself came with sweetener and the iced drink... didn?t taste like matcha at all- but their pastry is pretty good and so is there service. Read more
I love this second cup, for a student operated coffee shop, they are always quick, nice and make me feel welcome. The batista... always go above and beyond. If you come here often the will even have your drink prepared for you before you arrive. Read more
I didn't buy anything this time,but I have. More expensive than Starbucks. Cost $12 for a tea & sandwich! There are too many... things on the counter for someone in a wheelchair to see the menu....in every Second Cup I've ever been in! Grateful the staffat TOH kind of know me. Read more
Went for a quick grab. The location is excellent. It was a morning rush so I didn't spend too much time there. Coffee was okay,... nothing special. Read more
I ordered a slice of cake and only a sliver. I wouldn?t be surprised if they sliced a pre-cut piece in half to purposely give me... a tiny piece? Read more
I have been a regular customer for almost 10 years (for their hot chocolate); and so far I have had a great experience until one... Friday (last winter) I went to order as usual my hot chocolate hoping for a warm evenings. There were two ladies, one who wastaking orders & payment, and another who was serving. The lady who took my order was very friendly; and after I paid, she wentto search a cup they were going to serve me in. The problem, is that before placing it on the line, she was chatting with hercolleague; and I realized that unconsciously she was touching inside of my cup with her whole fingers; at some point she evenscratched her hair and touched again inside of the cup (and this was during the pandemic!) I was afraid they were going toserve me in that cup; so I followed it with my eyes. When it was my turn, I politely asked the other lady who was preparing theorders to change the cup for I have seen that her colleague had touched inside of that cup. She ignored me, and went on to pourthe hot chocolate in the dirty cup, explaining me that they wash their hands every 30 min; and that they are even exhaustedafter a long shift!! I told her that I was not still confortable with that; literally she did a shoulder check (I guess to seeif someone was listening to our conversation) and arrogantly told me that there was nothing I could do about that. I wasappalled, but as I had already paid, I insisted on getting another cup. She literally transferred the hot chocolate from thedirty cup into a new one. I told her that I couldn't take it as I considered it already dirty. Rather than preparing me a newdrink right away; she first served two people who came after me and who were the last on the line. She finally deigned toprepare for me another drink. I was very frustrated; so a few min later I called their number to speak to the owner, but I gotto speak to the supervisor. She was understanding and apologetic; but then I thought that she could be the woma Read more
I like studying in coffee shops. I came here to study today afternoon. Coffee was fine but the kinky boots musical album was... BLASTING with the 2 girls singing along noisily. Followed by the legally blond musical album. Between the terrible music and the3 employees talking, laughing, and singing obnoxiously loudly, I could not hear my own thoughts. Even with my sound cancellingheadphones and lofi playing. I was so annoyed. Awful awful ambiance. Read more
It was a nightmare. Something out of a horror film experience. All the employees there were rubbing snot on their hands, when... they weren?t busy coughing in the air, touching their faces or hair while, making peoples drinks. They were also very rude whenthey messed up our drink orders. Tried to say we have to ask for caramel in a caramel corretto. Need new employees that believein hygiene and customer service. We tried to stay positive but in the end it was too much. We had to toss our drinks so wewouldn?t get sick. Yikes! Read more