Reviews for Swiss Chalet in Ottawa, ON
First time ever ordering Swiss chalet and I must say we were super impressed. We pre-ordered their Thanksgiving feast and went... to pick it up and it was ready, fresh and as delicious as fast food can be. A special thanks to the staff for working to makeour Thanksgiving easy and great! Read more
I've ordered take out from this location a few times while travelling to Ottawa for business. The food is always old and dried... out like it has been under a hot lamp for too long. I love Swiss Chalet but the experiences from this location have left mefrustrated. Today I ordered chicken, mashed potatoes, and carrots/celery. It took 90 minutes for my food to be delivered whichis much longer than I wanted to wait. So I wasn't overly thrilled by the long wait time. Then when the food arrived they hadn'tgiven me any utensils even though I specifically checked off the box for utensils. I'm in a hotel and they didn't give utensilsfor a meal of chicken and mashed potatoes. Beyond that they didn't give me the carrots/celery I paid for but sent a garden salad-- with no fork. So I couldn't eat any of it. I called Swiss Chalet to tell them what had happened and I sort of assumed theywould try to fix the problem. Rather than try to fix the problem the employee started blurting out excuses and reasons why itwas my fault -- he was actually cutting me off before I finished explaining my issue. The employee went to the manager and cameback and told me 'too bad, so sad' eat your mashed potatoes and chicken with your bare hands. I will never be ordering from thislocation again. Read more
We visited your place on August 12. The service was very good. We both ordered the ribs and were very disappointed. To start... the baked potato was cold which was replaced with another. The fries were obviously cooked previously and reheated. They werenot eaten. There were 5 ribs for each of us. They also were re-heated but we were able to eat them. There was about 2tablespoons of cold slaw. The buns were heated and were good. Our bill came to $53. The meal was a reatdisappointment. Maureen Read more
Hello So at 5pm my family went to Swiss Chalet and it was busier than usual, and there was only one server on the clock, it was... almost 6:30pm when our food came to our table. I understand with one server it's intense but it took a very long time for ourfood to come to us, we all knew what we wanted. She was otherwise super nice and apologetic every time she came to ourtable. Food is always good THANK YOU for having a smile on your face even though you wanted to shout out for help. Her namewas/is Jacque She definitely deserves????????? Read more
Usually enjoy Swiss Chalet but they often mess up orders for delivery. See my photo for example. I ordered a Cesar Salad and got... a garden salad with Cesar toppings (croutons not pictured). What am I supposed to do with all this? Read more
I've been a huge fan of Swiss Chalet my whole life, this location here is very nice both inside and out. I always get the same... thing, quarter chicken dinner with extra fries and extra gravy. It's so good. While I like eating inside, takeout is myfavorite - especially the curbside pickup locations. So convenient. Also they switched from plastic containers to cardboard soit's much more environmentally friendly. Prices are also very good. Read more
Tuesday, Nov 2, 2021: I went with my parents to this Swiss Chalet. I had the festive special chicken with stuffing on a piece of... bread. Delicious! It came with Lindor truffles (instead of Toblerone like in the old days). I enjoyed a bottomless cup ofgingerale. The service was quick and friendly - I asked what the spiced french fries are like and he said there are some spiceson it. Fair enough. I just got the regular fries. When we were done, I stocked up all the dishes into a neat little pile, tomake it easier for him to clear the table. I like to do that for servers. Before the pandemic, I would draw cartoons of the wayto hurst and get a selfie with them, but I feel like now it?s better to just get in and out quickly. And they?re all wearingmasks now anyways. Read more
We think of Swiss Chalet as a restaurant for old folks; we didn't realize they were young when they got there. Waited over an... hour for the order to arrive, which wasn't the poor server's fault. The kitchen was slammed with orders, and they didn't tellher how many take out orders were ahead of us until we'd been there a good 40 minutes. We saw two six-person groups give up andleave while we were waiting. I had the smallest chicken piece I've ever seen. Clean place, Read more