Reviews for Zak's Cantina in Ottawa, ON
If there were zero stars, I would give zero stars for service from the gal behind the bar on Tuesday, August 23rd, 2022 at... around 1pm. My husband walked in with our 2 kids and ordered a chicken nugget and a pogo stick kids meals. On the menu, it saysthat the meal includes a drink and dessert. My husband didn't ask for the drink and dessert when ordering, thinking that thewaitress would ask later. When the food arrived, she didn't bring drinks and ice cream with the meals, and my husband askedabout them. Then the waitress said you should have asked when you're ordering the meal. She proceeded to prepare the drinks asif we did something wrong. Then we asked for the dessert. She checked the menu to see if it came with a dessert. Shouldn't sheknow? She couldn't see the dessert so she said "what do you know? The meal doesn't come with dessert anymore." turns out she waslooking at the breakfast menu. She begrudgingly gave us the ice cream. Before we left, we asked her for take out spoons butthere none so we got forks. The last thing she said to us was," next time, you should tell me in advance because I can't readyour mind!" how rude! As the host, shouldn't you be a little more polite? Also, you should ask the customer if they want thejuice or dessert instead of chiding them for asking for it later. It's the server's job to clarify the menu. Not the customers.It just made me so mad that she was rude too. We will definitely not go back again. Everybody in Ottawa was nice until we camehere. Shame on her. Read more
Rather confusing experience. I wanted to go to Zak?s Cantina but it seems like the Cantina is closed and only Zak?s dinner is... open. The employee told me it?s the same but the menu is different than Zak?s cantina. Not what I expected but the quesadillawas decent. Read more
Edited- Love the extended section to the old diner. This has a very nice, chic and aesthetic vibe to it. I loved loved LOVED the... milkshakes and it's portion ???? the food was perfectly cooked and the quantity is a lot for a single person so please shareyour meal!! Zak's is the kind of place that you cannot get tired of. It is a little pricey but worth it as their portion islarge. Friendly staff that keep checking on you and make you feel instantly comfortable. ???? recommend!! Read more
The place is a good experience...especially if you have kids and want to sit inside a bus. Covid protocols are in place. Food... quantity is good and the service being covid with reduced staff was good as well Read more
Worst place I have eaten. Chicken Taco was nasty, tasted like chicken out of a can. Fish Tacos were no good. Veggie Tacos were... filled with oil. Getting the opportunity to open up in a pandemic and you serve such nonsense, I would never eat here again. Read more
Eclectic by design and bursting with colours. The idea of having a school bus you can dine in, inside the restaurant was... absolute genius. The whole theme of the place makes it a fun experience. The menu offerings match the aesthetic appearance, andthe friendly staff bring it all together. Great place to come with kids as well. Our daughter enjoyed playing in the littlekitchen while we waited for our food. Read more
Friendly service and a nice atmosphere. However the quality of the food could be better. Most Mexican restaurants that I?ve been... to usually have house made salad. At Zak?s the salsa tasted as if it came Costco. Also it would have been nice to have a greatervariety of hot sauces to complement the food. Overall, not the best value for your money in my opinion. Read more
It's a bit of a misleading google posting. Zak's Cantina doesn't appear to be its' own restaurant now. I guess looking at past... reviews it once was, but it's not anymore. It's really disappointing. My family and I went to the city specifically to eat atthis restaurant around 2pm on a weekday to try to get to eat in the bus shown in the pictures, but we were told by someonecleaning inside about how Zak's Cantina is only open when Zak's diner next door is really busy, and maybe on the weekends. Idon't know why it has its own hours listed here, when they aren't true. They also said that the menu at the diner is the same asthe Cantina one, which is true now, but there are like two or three things you could say are TexMex on the menu with a wholebunch of diner food. Also, the decor at the Diner does not compare to the decor at the Cantina. There is a bit more that couldbe said about this posting not matching real life, but it is what it is. I personally think they should update this posting orjust delete it entirely and write something about the Cantina on the Diner's posting. It would probably save some trouble. Read more